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jobs/vibrant publishers

E-commerce Executive

company
Vibrant Publishers
location
Mumbai, Maharashtra, India
posted
10 Sept
  • **Job Title: E-commerce Executive**
  • **Location:**
  • Borivali, Mumbai
  • **Experience:**
  • 1–3 years, preferably 1+ year in Amazon/marketplace operations
  • **Employment Type:**
  • Full-time
  • **Department:**
  • E-commerce
  • **About the Role**
  • We are looking for an
  • **E-commerce Executive**
  • to manage day-to-day marketplace operations across Amazon and other online sales channels. The ideal candidate should have hands-on experience in
  • **product listing, catalog management, inventory, order processing, marketplace operations, and account health**
  • The person should be detail-oriented, comfortable working with Excel/Google Sheets, and capable of identifying and resolving operational issues independently.
  • **Key Responsibilities**
  • **1. Marketplace Listing & Catalog Management**
  • Create and update product listings on Amazon and other e-commerce marketplaces.
  • Manage product titles, descriptions, bullet points, images, attributes, pricing, and other catalog information.
  • Ensure listings are accurate, complete, and compliant with marketplace guidelines.
  • Monitor listing suppression, stranded listings, catalog errors, and other listing-related issues.
  • Coordinate with content/SEO/design teams for listing improvements.
  • **2. Amazon & Marketplace Operations**
  • Manage day-to-day operations on
  • **Amazon Seller Central/Vendor Central**
  • and other relevant marketplaces.
  • Monitor orders, cancellations, returns, refunds, and customer-related operational issues.
  • Track inventory levels and coordinate with warehouse/operations teams to avoid stock-outs.
  • Monitor FBA/FBM or equivalent fulfilment processes.
  • Coordinate with internal teams and marketplace support for operational issues.
  • **3. Account Health & Compliance**
  • Monitor Amazon Account Health, policy notifications, listing restrictions, and performance issues.
  • Identify potential risks such as suppressed listings, policy violations, negative customer feedback, or high cancellation/return rates.
  • Raise and follow up on Seller Support cases until resolution.
  • Maintain proper documentation of marketplace issues and resolutions.
  • **4. Pricing & Promotions**
  • Update product prices across marketplaces as required.
  • Assist in setting up and monitoring promotions, coupons, deals, and discounts.
  • Ensure pricing and promotional information is accurate across channels.
  • Monitor competitor pricing and marketplace positioning.
  • **5. Inventory & Sales Coordination**
  • Regularly monitor inventory and sales reports.
  • Identify products at risk of going out of stock and coordinate replenishment.
  • Maintain inventory trackers and marketplace stock reconciliation.
  • Coordinate with warehouse, sales, finance, and procurement teams where required.
  • **6. Reporting & Analysis**
  • Prepare regular reports on:
  • Sales
  • Orders
  • Inventory
  • Returns/cancellations
  • Listing status
  • Marketplace performance
  • Use Excel/Google Sheets to analyse data and identify operational gaps.
  • Highlight issues and opportunities to the E-commerce Manager.
  • **7. Cross-Channel Management**
  • Support operations across Amazon, company website, and other marketplaces such as Flipkart, Myntra, Walmart, etc., depending on business requirements.
  • Ensure product information, pricing, inventory, and availability are consistent across channels.
  • **Required Skills & Experience**
  • **1+ year of hands-on experience in Amazon Seller Central or similar marketplace operations.**
  • Practical knowledge of
  • **Amazon product listing and catalog management**
  • Understanding of marketplace order, inventory, return, and fulfilment processes.
  • Basic understanding of Amazon Account Health and Seller Support.
  • Good knowledge of
  • **MS Excel/Google Sheets**
  • – filters, sorting, VLOOKUP/XLOOKUP, pivot tables, basic formulas, etc.
  • Strong attention to detail.
  • Good communication and coordination skills.
  • Ability to manage multiple tasks and deadlines.
  • Comfortable working with large product/catalogue data.
  • **Preferred Experience**
  • Experience managing
  • **100+ SKUs**
  • Experience working with
  • **Amazon FBA**
  • Experience with Amazon
  • **Seller Central and/or Vendor Central**
  • Experience with multiple marketplaces or D2C websites.
  • Familiarity with marketplace advertising is a plus, but
  • **PPC expertise is not mandatory**
  • Experience with e-commerce tools, inventory management systems, or marketplace reporting tools is an advantage.
  • **What We Are Looking For**
  • We are looking for someone who is
  • **execution-oriented and can independently handle day-to-day marketplace operations**
  • rather than someone who only has theoretical knowledge of e-commerce.
  • The ideal candidate should be able to look at a marketplace issue, identify what is wrong, take the required action, and follow it through until resolution.
  • **KPIs for the Role**
  • Listing accuracy and completeness
  • Number of listing/catalog issues resolved
  • Inventory availability / reduction in stock-outs
  • Order and fulfilment accuracy
  • Marketplace account health
  • Timely resolution of Seller Support cases
  • Pricing and promotion accuracy
  • Reporting accuracy and timeliness
  • Overall marketplace operational efficiency
  • **Qualification**
  • Graduate in any discipline.
  • Degree/diploma in E-commerce, Marketing, Business Administration or a related field is an advantage.
  • **1+ year relevant e-commerce/marketplace experience preferred.**
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