E-Commerce Account Manager

• **Job Overview**
• We are looking for a **results-driven E-Commerce Account Manager** who will be responsible for the day-to-day management, growth, and performance of assigned e-commerce marketplace accounts.
• The E-Commerce Account Manager will oversee **multiple marketplace accounts within the assigned product category** and ensure that each account is properly managed, competitive, and positioned for sales growth.
• The role requires hands-on knowledge of **Shopee, Lazada, TikTok Shop, and other e-commerce platforms**, particularly in **product link optimization, Flash Deals, competitive pricing, voucher creation, CEM updates, bundles, campaigns, market and price checking, and push-item selection**.
• The Account Manager will also work closely with the **Marketing, Inventory, Fulfillment, Creative, Affiliate, Live Selling, and Ads Teams** to ensure that marketplace strategies are properly executed and sales opportunities are maximized.
• **Key Responsibilities**
• **1. E-Commerce Account Management**
• Manage and monitor assigned **Shopee, Lazada, TikTok Shop, and other e-commerce accounts**.
• Ensure that assigned stores are properly maintained and optimized.
• Monitor account health, sales performance, product visibility, traffic, conversion, and other marketplace metrics.
• Identify opportunities to improve account performance and increase sales.
• Ensure marketplace requirements, campaign schedules, and platform activities are completed on time.
• **2. Product Link & Listing Optimization**
• Optimize product links and listings to improve **visibility, searchability, and conversion**.
• Review product titles, descriptions, categories, attributes, keywords, images, and other listing information.
• Apply basic **Marketplace SEO / E-Commerce SEO** principles.
• Identify products with poor performance and recommend listing improvements.
• Coordinate with the Creative Team for necessary improvements to product images, thumbnails, banners, and other marketplace assets.
• **3. Campaign & Flash Deal Management**
• Plan and manage participation in **Flash Deals, platform campaigns, payday campaigns, double-digit campaigns, seasonal campaigns, and other promotional events**.
• Identify products appropriate for each campaign.
• Manage campaign enrollment and ensure that products meet campaign requirements.
• Monitor campaign schedules, pricing requirements, inventory requirements, and promotional mechanics.
• Evaluate campaign performance and recommend improvements.
• **4. Pricing & Competitive Analysis**
• Conduct regular **market and competitor price checks**.
• Monitor competitor pricing, discounts, vouchers, bundles, and promotional activities.
• Compare marketplace prices and recommend appropriate pricing strategies.
• Ensure that products remain competitive while considering margins and business objectives.
• Identify pricing opportunities that can improve conversion and sales.
• **5. Voucher & Promotion Management**
• Create and manage **store vouchers, product vouchers, and other promotional mechanics**.
• Recommend appropriate voucher structures based on campaign objectives and product performance.
• Monitor voucher utilization and effectiveness.
• Ensure correct voucher conditions, minimum spend, validity, and applicable products.
• Analyze promotional results and recommend adjustments.
• **6. CEM & Campaign Administration**
• Update and maintain **CEM (Campaign/Event Management)** and other marketplace campaign requirements.
• Ensure eligible products are properly submitted to campaigns.
• Monitor campaign deadlines, requirements, pricing, and product eligibility.
• Coordinate with internal teams to ensure campaign requirements are completed accurately and on time.
• **7. Bundle & Merchandising Strategy**
• Create and recommend **product bundles, value packs, and product combinations**.
• Identify complementary products that can increase average order value.
• Analyze product performance and customer purchasing patterns to determine suitable bundles.
• Monitor bundle performance and recommend improvements.
• **8. Push Item Strategy**
• Identify and recommend **push items** that should receive additional promotional and marketing support.
• Determine potential push items based on:
• Sales performance
• Product demand
• Market trends
• Profitability
• Inventory availability
• Competitor activity
• Conversion rate
• Campaign opportunities
• Coordinate with Marketing, Affiliate, Ads, and Live Selling Teams to maximize exposure for selected push items.
• Monitor the results of push items and adjust strategy based on performance.
• **9. Market & Sales Performance Analysis**
• Monitor marketplace sales, traffic, conversion, product performance, and campaign results.
• Identify best-selling, fast-moving, slow-moving, and high-potential products.
• Analyze sales trends and marketplace data to support business decisions.
• Prepare regular reports and recommendations for assigned accounts.
• Identify opportunities for sales growth and improved marketplace performance.
• **10. Cross-Functional Coordination**
• Coordinate with **Marketing, Creative, Inventory, Fulfillment, Ads, Affiliate, Live Selling, and Finance Teams** regarding marketplace activities.
• Ensure product availability before major campaigns and promotions.
• Coordinate with Fulfillment and Inventory regarding stock requirements for push items and campaigns.
• Communicate marketplace requirements and deadlines to concerned teams.
• Ensure that account strategies are properly executed across departments.
• **11. Training & Team Development**
• Train and guide **P1 and P2 team members** regarding marketplace operations and account management.
• Provide training on:
• Link optimization
• Flash Deals
• Competitive pricing
• Voucher creation
• CEM updating
• Bundles
• Campaign participation
• Market and price checking
• Push-item selection
• Share marketplace best practices and successful strategies with the team.
• Monitor execution and provide coaching when necessary.
• **Qualifications**
• Bachelor's degree in **Marketing, Business Administration, E-Commerce, Digital Marketing, Retail Management, or related field** is preferred.
• At least **2 years of experience in E-Commerce, Marketplace Management, E-Commerce Account Management, or Digital Merchandising**.
• Hands-on experience with **Shopee, Lazada, TikTok Shop, or similar marketplace platforms**.
• Strong knowledge of marketplace campaigns, Flash Deals, vouchers, pricing, and product promotions.
• Experience in **product listing optimization and Marketplace SEO** is an advantage.
• Strong analytical and commercial skills.
• Good understanding of competitor pricing and marketplace trends.
• Proficient in Excel or Google Sheets.
• Strong organizational and time-management skills.
• Able to manage multiple marketplace accounts and campaign deadlines.
• Strong communication and coordination skills.
• Comfortable working in a fast-paced and target-driven e-commerce environment.
• Pay: Php20,000.00 - Php30,000.00 per month

Benefits

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work Location: In person