Careers at StaffRight Careers
E-commerce Operations Associate
- company
- StaffRight Careers
- location
- Philippines
- posted
- 3 Nov
- Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us.
- We’re looking for a sharp, detail-driven
- **Operations Associate**
- to take full ownership of our Order-to-Cash (O2C) pipeline and day-to-day business operations for a fast-growing, clean-label food brand! In this role, you will keep order queues running smoothly across Amazon, Walmart, and wholesale channels, take charge of invoicing and collections, and play a pivotal role in streamlining company workflows.
- **What You’ll Be Doing:**
- **Own Order Processing & Fulfillment:**
- Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate closely with warehouse and logistics partners to prevent stockouts.
- **Drive Invoicing & AR Collections:**
- Ensure fulfilled orders are invoiced accurately on time, maintain aging reports, execute firm yet friendly payment follow-ups, and reconcile accounts in QuickBooks.
- **Streamline Operations & Support:**
- Respond to routine order and shipment inquiries, keep clean financial/inventory records, document operational SOPs, and identify workflow bottlenecks for future automation.
- **Manage Marketplace & Wholesale Admin:**
- Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end transaction coding.
- **Requirements**
- **What We’re Looking For:**
- 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred)
- Proven proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and
- **QuickBooks Online**
- Direct experience navigating
- **Amazon Seller Central**
- and
- **Walmart Marketplace**
- account upkeep and claim filings
- Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support
- A strong habit of double-checking system output, noticing data discrepancies, and digging into the root cause of issues
- Available to work full-time during US Pacific Time:
- **7:00 AM – 3:45 PM PT**
- (Graveyard shift in the Philippines)
- Available to start within 2 weeks from job offer
- **Technical Requirements:**
- Comfortable using time-trackers (e.g., Time Doctor)
- Own laptop/desktop, noise-cancelling headphones, and webcam
- Reliable high-speed internet connection (at least 50 Mbps)
- Available backup equipment/power supply in cases of power and internet outages
- Proficiency with Microsoft Office tools (SharePoint, Outlook), Google Workspace, and communication tools like Slack
- **Benefits**
- **Why You’ll Love Working Here:**
- 💰
- **Competitive Compensation**
- We offer a competitive monthly salary starting at PHP 50,000 - PHP 60,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.
- 🏥
- **Comprehensive Health Coverage**
- Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.\*
- ✈️
- **Paid Time Off and Sick Leave**
- We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.
- 🎉
- **Service Recognition and Rewards**
- Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.