E-Commerce Shipping Supervisor

• ## Position Summary
• The E-Commerce Shipping Supervisor leads the team that gets online orders packed, labeled, and out the door accurately and on time. You will manage daily outbound parcel operations, coach a team of shipping associates, keep carrier handoffs on schedule, and drive safety, accuracy, and productivity across every shift you cover.
• ## Key Responsibilities
• **Team leadership**
• Supervise, schedule, and assign shipping associates across pick-to-ship, packing, labeling, and dock staging.
• Hire, onboard, train, and coach team members; deliver timely performance feedback and reviews.
• Handle attendance, corrective action, and employee relations in partnership with HR.
• Set clear daily goals and hold shift huddles to review volume, priorities, and safety topics.
• **Daily shipping operations**
• Plan labor and workflow each shift against order volume, cut-off times, and service levels (same-day, next-day, expedited).
• Make sure every order ships by its carrier cut-off, and escalate backlogs before they miss the pickup.
• Manage packing standards, packaging materials, and dimensional weight to control shipping cost and damage.
• Oversee returns processing handoffs and exception handling (address errors, split shipments, held orders).
• **Carrier and logistics coordination**
• Coordinate daily pickups and trailer loading with parcel and LTL carriers (UPS, FedEx, USPS, regional carriers).
• Verify manifests, tracking scans, and carrier documentation; resolve missed scans and pickup discrepancies.
• Work with customer service and carriers on lost, delayed, or damaged shipments.
• **Quality, accuracy, and continuous improvement**
• Track and improve order accuracy, on-time ship rate, units per labor hour, and cost per shipment.
• Audit outbound orders, investigate mis-ships, and lead root-cause corrections.
• Recommend and implement process, layout, and automation improvements (batching, pack stations, label printing).
• Maintain accurate inventory and shipment records in the WMS and

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• **Safety and compliance**
• Enforce safety policies, PPE use, and safe equipment operation (pallet jacks, conveyors, powered industrial trucks).
• Investigate incidents and near misses, and keep the work area clean, organized, and 5S compliant.
• Follow hazmat, lithium battery, and carrier packaging regulations where applicable.
• **Peak season and flexibility**
• Plan for peak periods (Black Friday through the holidays, major promotions): seasonal hiring, extended shifts, and surge staffing.
• Cover other shifts or functions as business needs require.
• ## Required Qualifications
• High school diploma or equivalent.
• 5+ years of experience in shipping, warehouse, or e-commerce fulfillment operations, including at least 2 years in a lead or supervisory role.
• Working knowledge of parcel shipping: carrier services, manifesting, labeling, and cut-off times.
• Experience with a warehouse management system (WMS), order management system (OMS), or shipping software (e.g., ProShip, ShipStation, ShipHero, NetSuite, SAP, or similar – preferably ProShip).
• Proficiency with Microsoft Office, especially Excel or Sheets for tracking labor and shipping metrics.
• Strong leadership, communication, and problem-solving skills, with the ability to coach and motivate a diverse team.
• Ability to prioritize and make sound decisions under tight deadlines and changing volumes.
• Commitment to safety, accuracy, and quality in every shift.
• Flexibility to work overtime, weekends, and extended hours during peak season.
• ## Preferred Qualifications
• **Preferred**
• Associate's or bachelor's degree in supply chain, logistics, or business.
• Experience in a direct-to-consumer or multi-channel e-commerce environment (Shopify, Amazon, or marketplace integrations).
• Lean, Six Sigma, or continuous improvement training or certification.
• Powered industrial truck certification and OSHA safety training.
• Experience with labor planning, KPI dashboards, and cost-per-shipment analysis.
• Bilingual (English/Spanish) a plus.
• **Physical requirements**
• Stand and walk for most of a shift in a warehouse environment.
• Lift and carry up to 50 lbs, with or without reasonable accommodation.
• Bend, reach, push, and pull; operate hand tools, scanners, and pack-station equipment.
• **Working conditions**
• Fast-paced warehouse and shipping dock; exposure to noise, temperature variation, and moving equipment.
• Shift-based schedule with mandatory overtime during peak periods.
• Required PPE, such as high-visibility vests, on the floor.
• ## Success Metrics
• **How success is measured**
• | **Metric** | **Target** |
• | --- | --- |
• | On-time ship rate (by carrier cut-off) | 99%+ |
• | Order accuracy | 99.5%+ |
• | Recordable safety incidents | Zero preventable incidents |
• | Units shipped per labor hour | Meet or exceed shift goal |
• | Shipping cost per order | At or below budget |
• | Team attendance and retention | Meet department goals |
• *Targets are starting points and should be adjusted to your operation's volume and service levels. adjusted to your operation's volume and service levels.*