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eCommerce Account Manager

company
Hustle
location
Sydney, New South Wales, Australia (remote)
work mode
hybrid
posted
5 Oct
  • **D2C eCommerce Account Manager**
  • **Sydney | Hybrid**
  • **Own the client relationship. Shape the growth story.**
  • Some of the world's most recognisable brands trust our client to grow their business online. They're a global ecommerce accelerator that blends data, tech and strategy across performance media, marketplaces and D2C channels, and they're looking for a Senior Account Manager to be the face of that work in Sydney.
  • **Your world**
  • You'll be the go-to person for 8-9 high-profile clients. Think regular face-to-face catch-ups, coffees, digital check-ins and the kind of proactive communication that makes clients feel looked after. You won't be buried in the platforms, because specialist channel teams handle the hands-on work. Your job is to steer.
  • Set the strategic direction for your channel teams, so every initiative ladders up to the client's business goals
  • Run the show as project manager, keeping timelines, budgets, scope and KPIs on track
  • Spot the next big opportunity and pitch it with confidence
  • Turn data into stories clients actually care about
  • **You'll thrive here if you have**
  • 3+ years in account management at a digital or full-service agency
  • Genuine D2C experience, meaning brands that sell through their own online channels, not just through third-party retailers
  • Solid command of SEM, social advertising and SEO
  • Confidence building reports from Google Analytics, Google Ads and Meta
  • A natural presenter's polish and sharp commercial instincts
  • An analytical streak, because you love connecting the numbers to real client outcomes
  • Experience leading multi-channel teams through complex projects
  • **The perks**
  • 5 weeks of annual leave, every year
  • Hybrid, with WFH Mondays and Fridays
  • Summer Fridays, finishing at 1pm from December to February
  • Work-from-anywhere flexibility for travel
  • 12 weeks of paid parental leave for the primary caregiver, or 4 weeks of paid partner support leave
  • Stock options on joining
  • Team events, lunches, celebrations and a quarterly values week
  • **Ready to help ambitious brands (and yourself) accelerate? Apply now.**

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