Careers at Thistle and Spire
Ecommerce & Customer Experience Coordinator
- company
- Thistle and Spire
- location
- Rosebery, New South Wales, Australia
- posted
- 27 Sept
- **ABOUT US**
- Thistle and Spire is a female-founded lingerie brand changing the conversation around lingerie. Through bold design, self-expression and inclusivity, we create showstopping intimates designed to help our customers feel like their most fearless selves.
- We’re a small, passionate team working across ecommerce, creative, marketing and operations, which means there’s plenty of opportunity to learn, take ownership and make an impact.
- **THE ROLE**
- We’re looking for an organised, detail-oriented
- **Ecommerce & Customer Experience Coordinator**
- to support the day-to-day running of our ecommerce business and Rosebery office.
- This is a varied, hands-on role combining regular ecommerce and customer experience responsibilities with marketing projects, product launches and wider team support. You’ll have clear recurring tasks to own, while also contributing to projects across the business and pitching in where needed.
- Key responsibilities include updating products in Shopify, responding to customer enquiries, coordinating with our warehouse, receiving deliveries, supporting campaigns and product launches, and helping with photoshoots.
- You’ll work closely with our marketing team on website updates, launches and campaigns, while taking ownership of customer service, shopper reviews and day-to-day ecommerce administration.
- This role would suit someone who loves organisation, enjoys variety and wants to build their experience in ecommerce and digital marketing. Training will be provided, with opportunities to expand your skillset and grow into the areas of marketing that interest you most.
- **Website and Ecommerce**
- Upload, update and merchandise products within Shopify
- Maintain product information, imagery, collections and website content
- Assist with regular website refreshes, promotions and product launches
- Help identify opportunities to improve the online shopping experience
- **Customer Experience**
- Manage daily customer enquiries across email, social media and Gorgias
- Deliver thoughtful, efficient and on-brand customer service
- Respond to and manage customer reviews
- Help customers with sizing, fit, product information, returns and order enquiries
- Liaise with our third-party logistics partners to track shipments, resolve delivery issues and update orders
- Identify recurring customer questions or pain points and share insights with the wider team
- Help continuously improve the customer experience across our digital touchpoints
- **Office and Team Support**
- Be a reliable point of contact in the office for deliveries, couriers and incoming packages
- Arrange occasional outgoing post and shipments
- Assist with samples, product deliveries and other day-to-day office needs
- Support the wider team with ad hoc administrative and operational requests
- Help keep the office organised and running smoothly
- Provide hands-on support during busy periods, launches and other team projects
- **ABOUT YOU**
- Highly organised with strong attention to detail
- Confident managing multiple tasks and priorities independently
- Excellent written and verbal communication skills
- Comfortable working autonomously and taking responsibility for your tasks in a small-team environment
- Interested in ecommerce, fashion, lingerie, beauty or DTC brands
- Previous experience in ecommerce, digital marketing, customer experience or office administration is advantageous
- Experience with Shopify, Gorgias and Canva is advantageous
- Knowledge of lingerie sizing and fit is a bonus, but not essential
- Curious and eager to learn new platforms and marketing skills
- **HOURS & LOCATION**
- Full-time, Monday to Friday, with standard office hours of 9am–5pm
- Office-based role, working from our Rosebery office
- **COMPENSATION**
- $55,000–$70,000 + superannuation, depending on experience
- **WHO WE ARE**
- Thistle and Spire is a female founded lingerie brand aiming to change the conversation around lingerie. By celebrating imperfections and self-love, we strive to make our customers feel their most fearless self. In a world where new lingerie brands are focused on comfort and practicality, we feel that customers looking for sultry and novelty lingerie have limited options. We work tirelessly to create showstopping intimates that you cannot find anywhere else. While we are scrappy, passionate, and hardworking, we feel that work-life balance is incredibly important for both boosting creativity and the long-term cooperation and happiness of our team.
- We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.
- If you have any questions, please email
- ruth@thistleandspire.com