eCommerce & Mass Merchant Account Manager

• Founded in 1958, Jonard Tools® manufactures tools for the Telecom, CATV, Fiber Optic, Home Automation, Security & Alarm, and Electrical markets. Jonard Tools designs and engineers patented products by utilizing customer partnerships to create innovative solutions for industry needs. New tools are released each month and are all Made For Life® with lifetime warranties. Through quality and innovation Jonard aims to move the industry forward and connect the world.
• We are growing and looking to hire an Ecommerce & Mass Merchant Account Manager to lead relationships with major online and mass-market retail accounts, including Home Depot, Lowe’s, Menards, and others. This role will drive account growth through assortment expansion, product placement, digital merchandising, promotions, and strong execution across retailer platforms. This is a full-time, 100% on-site position based at our Elmsford, New York headquarters. **Candidates must be local to the Westchester County, NY area and able to work in the office five days per week.**
• The ideal candidate is a proactive relationship manager who combines commercial judgment with strong analytical and organizational skills. This person will work closely with retail buyers and internal teams to identify opportunities, manage product onboarding, and improve account performance.
• **Responsibilities**
• Serve as the primary point of contact and relationship owner for major online and mass-market accounts, including Home Depot, Lowe’s, Menards, and others.
• Develop and execute account growth strategies, including assortment expansion, online penetration, and sales targets.
• Monitor account performance, including sell-through, point-of-sale (POS) data, and inventory levels, to identify growth opportunities.
• Develop and deliver sales proposals and presentations for new product placement and line expansion.
• Prepare for and support Product Line Reviews (PLRs), including competitive analysis, pricing strategy, and category positioning.
• Negotiate program terms, promotional calendars, and merchandising opportunities.
• Plan, execute, and optimize product advertising and promotional campaigns across retailer platforms.
• Monitor and optimize online product performance, including product content, search visibility, ratings and reviews, and customer questions.
• Manage end-to-end product onboarding, including item setup, product data uploads, and content requirements for retailer portals and e-commerce platforms.
• Collaborate with Marketing, Sales Operations, and Product teams to ensure retail-ready content, pricing, and promotional support.
• Track and manage account policy compliance.
• Stay current on category trends, competitor products, and retailer-specific requirements.
• **Qualifications**
• 3+ years of experience in account management, sales, or e-commerce, ideally supporting mass-market/big-box retail or industrial distribution accounts.
• Experience working directly with retail buyers and navigating vendor portals (e.g., Home Depot Link, Lowe’s vendor systems, SPS Commerce).
• Strong proposal development and presentation skills.
• Familiarity with product data management and uploading processes for retail and e-commerce platforms.
• Excellent communication, negotiation, and relationship-management skills.
• Detail-oriented, with strong organizational and project-management abilities.
• Proficiency in Excel or Google Sheets; HubSpot or similar CRM experience a plus.
• Background in tools, hardware, electrical, or telecom/networking products a plus.
• Bachelor’s degree in Business, Marketing, or a related field preferred, or equivalent experience.
• 1–2 years of experience with e-commerce marketplace management and paid search/display advertising, including retail media networks, preferred.
• **Benefits**
• Jonard Tools provides a competitive compensation and benefits package, including:
• Retirement Plan: 401(k) & Profit-Sharing Company Contribution
• Paid Vacation/Sick time
• 9 Paid Holidays
• Shared Cost Medical, Dental and Vision including HSA compatible plans
• Flexible Spending Account
• Job Type: Full-time
• Pay: From $80,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to Commute:
• Elmsford, NY 10523 (Required)
• Work Location: In person