Careers at WYSE London
ECommerce Assistant
- company
- WYSE London
- location
- London Area, United Kingdom
- posted
- 23 Sept
- **Position:**
- Ecommerce Assistant
- **Reports to:**
- Ecommerce Manager
- **Position Description:**
- Working closely with the Ecommerce Manager and wider Trading, Merchandising, Marketing and Creative teams, the Ecommerce Assistant will help ensure the website is accurate, engaging and commercially optimised.
- You will help ensure the website is accurate, visually engaging and commercially optimised, while supporting product launches, onsite merchandising, content updates and ecommerce reporting.
- The full-time position is based at our Head Office in Shepherds Bush and is required to be in the office 4 days a week, and 1 day working from home.
- **Key Responsibilities:**
- **Product & Content Management:**
- Coordinate product launches, ensuring imagery, copy, pricing, sizing and product information are complete and accurate
- Build and update products, collections, navigation and onsite content
- Upload and manage video content
- Carry out pre-launch checks to ensure products are correctly categorised, merchandised and available across the appropriate sales channels
- Build and schedule back-in-stock alerts using the email marketing platform
- Support the management of product reviews, including monitoring customer feedback, checking reviews are displaying correctly and highlighting recurring product or fit feedback to the relevant teams
- **Website Management & Trading:**
- Support the day-to-day management of the WYSE London Shopify website
- Ensuring the product visual merchandising of the website is always maintained, utilising trade & stock knowledge to align with the business strategy
- Identify bestselling, underperforming, low-stock and sold-out products, taking appropriate onsite action
- Conduct regular site audits to ensure content accuracy and monitor site functionality and user journeys, identifying and escalating issues that may impact conversion or customer experience.
- Assist with content management and seasonal site refreshes to ensure the website remains visually engaging and aligned with brand standards.
- Support promotional activity, including setting up sale events, discounting and onsite updates
- Support onsite SEO & AEO activity
- Assist with website testing, improvements and wider ecommerce projects
- **Skills & Experience:**
- Shopify experience preferable but not essential
- Previous experience working in Fashion/Retail
- Knowledge of Microsoft Office, particularly Excel
- Proactive and solutions-focused
- Enthusiastic and flexible in response to an ever-evolving business
- Strong communication skills and effective collaboration across functions
- Meticulous attention to detail
- Commercially curious, with an interest in ecommerce and the online customer journey
- Willingness to learn and develop within a fast-paced ecommerce environment