eCommerce Data Specialist

• Delaney Hardware, part of Hillman Group., is a provider of residential and commercial door and builder’s hardware. Its product portfolio includes knobs and levers, handlesets, deadbolts, digital and smart locks, barn door hardware, bath hardware, and commercial-grade hardware. We’re looking for an organized, analytical, and detail-oriented eCommerce Data Specialist to help ensure our products are accurately represented and optimized across key eCommerce platforms and customer websites.
• In this role, you’ll own critical eCommerce data, identify assortment and content gaps, monitor pricing accuracy, develop reporting, and partner across Sales, Marketing, and other teams to strengthen our digital shelf presence. You’ll also support major retail and marketplace platforms, including The Home Depot, Lowe’s, and Amazon.
• This is a great opportunity for someone who enjoys working with data, solving problems, and turning details into measurable improvements in the online customer experience.
• **What You’ll Do**
• Manage and monitor product data across eCommerce platforms, marketplaces, and customer websites.
• Conduct regular audits to identify assortment gaps, missing content, incorrect attributes, pricing discrepancies, and other data-quality issues.
• Develop exception reporting to proactively identify data-quality issues and monitor them through resolution.
• Partner with internal teams to develop and track eCommerce KPIs and performance reporting.
• Analyze eCommerce data to identify trends, gaps, and opportunities to improve online performance.
• Partner with Marketing to identify imagery, product specifications, copy, videos, and other digital assets needed for enhanced and A+ content.
• Support product setup, maintenance, and optimization across customer eCommerce platforms.
• Execute and validate eCommerce price changes, ensuring accurate and timely implementation.
• Monitor implemented pricing and help resolve discrepancies across customer sites.
• Support eCommerce activities within key platforms, including The Home Depot portals, Lowe’s Vendor Gateway, and Amazon Seller Central.
• Provide operational and analytical support for customer retail media initiatives, including Orange Apron Media and Lowe’s Media Network.
• Partner cross-functionally with Sales, Marketing, Product, and other teams to resolve issues and continuously improve eCommerce processes.
• **What You’ll Bring**
• 2+ years of experience in eCommerce, product data, digital merchandising, data management, retail account support, or a related field preferred.
• Experience working with product catalogs, online item setup, pricing, digital content, or retailer product information preferred.

Experience with netsuite is highly valued

• Experience with The Home Depot portals, Lowe’s Vendor Gateway, Amazon Seller Central, or similar retailer and marketplace platforms is highly valued.
• Strong Microsoft 365 skills, particularly Excel, Outlook, and Teams.
• Strong Excel capabilities with the ability to organize, analyze, reconcile, and report on large amounts of data.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently, take ownership, and drive issues through resolution.
• **Who Will Succeed In This Role**
• You’ll thrive in this position if you are
• Detail-oriented You notice when something doesn’t look right and take action to fix it.
• Analytical You enjoy digging into data to identify gaps, trends, and opportunities.
• Organized You can manage multiple platforms, projects, and priorities without losing sight of the details.
• A self-starter You take initiative and proactively identify opportunities and potential issues.
• Collaborative You enjoy partnering with Sales, Marketing, Product, and other teams to deliver results.
• Customer-focused You understand how accurate product data, pricing, assortment, and content contribute to a better online shopping experience.
• Focused on excellence You take pride in accurate, high-quality work and continually look for ways to improve.
• The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.