Careers at Sleepyhead
Ecommerce Manager
- company
- Sleepyhead
- location
- Scottsdale, AZ, United States
- work mode
- onsite
- posted
- 14 Oct
- **E-Commerce Manager**
- **Location: In-Person | Old Town Scottsdale, AZ**
- **This is a full-time, in-person position based in our Old Town Scottsdale office.**
- **About Us**
- Sleepyhead is one of the fastest-growing brands in the sleep industry — recently named to the Inc. 5000 list of America’s fastest-growing private companies. We’re a modern, Scottsdale-based e-commerce company shaking up the college sleep market with our premium mattress toppers and sleep essentials. Known for our high-performance products, data-driven marketing, and strong brand identity, Sleepyhead has built a loyal following of students, parents, and young adults who love better sleep (and better design).
- **The Opportunity**
- We are hiring a hands-on
- **E-Commerce Manager**
- to help scale Sleepyhead’s e-commerce operations, with a primary focus on Shopify, website optimization, and the customer shopping experience.
- We’re looking for someone who understands how to grow an online store, optimize conversion, and connect e-commerce performance with inventory, manufacturing, and product availability. You should be comfortable managing day-to-day operations while identifying opportunities to increase revenue, improve efficiency, and drive profitable growth.
- **Manufacturing experience is required.**
- You should understand how production timelines, supplier communication, inventory planning, and product availability impact e-commerce performance. You’ll also work closely with our Amazon Manager to coordinate promotions, product launches, inventory planning, and channel strategies to ensure a consistent omnichannel approach.
- This is a hands-on, in-person role in a fast-paced, high-growth environment where execution, ownership, and attention to detail matter.
- **What You’ll Own**
- **Shopify & Website Optimization**
- Manage and optimize the Shopify storefront, product pages, and overall customer shopping experience
- Identify opportunities to improve conversion rate, average order value (AOV), bundling, and upsell performance
- Execute website updates, promotions, product launches, and merchandising changes
- Monitor site performance and identify opportunities to improve the mobile experience and checkout flow
- Support conversion rate optimization (CRO) testing and implement improvements based on performance data
- Use analytics and AI tools to identify opportunities, streamline workflows, and improve e-commerce performance
- **Manufacturing, Inventory & Product Coordination**
- Coordinate with manufacturers and suppliers on production timelines, product availability, and order updates
- Monitor inventory levels and collaborate with internal teams to support demand planning and replenishment
- Align product launches, promotions, and sales forecasts with manufacturing capacity and inventory availability
- Track production and fulfillment timelines to help prevent stockouts and minimize operational disruptions
- Identify and communicate inventory risks or manufacturing delays that could affect sales and the customer experience
- Collaborate with marketing, operations, and leadership to ensure e-commerce plans align with product availability and business priorities
- **Omnichannel Coordination**
- Work closely with the Amazon Manager to align product launches, promotions, pricing strategies, and inventory planning across Shopify and Amazon
- Help ensure messaging, product positioning, and promotional calendars remain consistent across sales channels
- Coordinate inventory availability and sales forecasts to support a unified omnichannel strategy
- Share performance insights and identify opportunities to improve the overall customer shopping experience across channels
- **Retention & Promotional Execution**
- Support email and SMS marketing efforts through platforms such as Klaviyo and Postscript
- Coordinate website promotions with email, SMS, and broader marketing campaigns
- Align promotional calendars with inventory levels, product launches, and business priorities
- Monitor performance and identify opportunities to improve revenue and customer lifetime value
- **Performance & Reporting**
- Track key e-commerce metrics, including:
- Conversion rate
- Average order value (AOV)
- Revenue and sales performance
- Contribution margin and profitability
- Inventory availability and sell-through
- Analyze performance data to identify trends, bottlenecks, and growth opportunities
- Prepare regular performance updates and recommend actionable improvements
- Use data to prioritize initiatives that drive profitable growth rather than vanity metrics
- **Who You Are**
- 3–5+ years of experience in e-commerce, ideally with a direct-to-consumer (DTC) brand
- **Required: Experience working with manufacturers, suppliers, or production teams**
- including familiarity with production timelines, inventory planning, or product sourcing
- Strong Shopify experience, including storefront management, product merchandising, and website optimization
- Amazon Seller Central experience preferred
- Familiarity with e-commerce analytics, conversion optimization, and performance reporting
- Experience with Klaviyo or other email marketing platforms preferred
- Comfortable working with inventory data, sales forecasts, and product launch timelines
- Proactive, organized, and detail-oriented, with strong follow-through
- Able to balance day-to-day execution with identifying opportunities for improvement
- Interested in using AI tools to improve efficiency, analyze data, and streamline e-commerce workflows
- Strong cross-functional communication skills and the ability to coordinate effectively across teams
- Comfortable working in a fast-paced, high-growth environment where priorities can shift quickly
- **Able to work full-time in person at our Old Town Scottsdale office**
- ****
- This is an opportunity for someone who wants to make a measurable impact on a growing e-commerce business. We’re looking for a self-starter who can manage the details, solve problems independently, and help improve how we sell, launch, and deliver our products.
More ecommerce jobs from Sleepyhead
- Paid Media Manager, Scottsdale, AZ, US