Ecommerce Operations Intern
- company
- CULT MIA
- location
- London Area, United Kingdom
- work mode
- hybrid
- posted
- 3 Sept
- Fixed-term, 6 months | 20 hours per week | Hybrid, Chelsea London office
- Cult Mia is building the leading online luxury fashion marketplace of tomorrow. We stand out by curating the most unique, values-driven collections that shoppers cannot find elsewhere. We scout 2,400+ brands across 42+ countries, curating products spanning 17+ categories. Our mission is to give luxury shoppers access to limited-edition, global fashion, safe in the knowledge that all products and brands are ethically vetted.
- **About the Role**
- Cult Mia ships directly from designer to customer, which makes the Operations team the beating heart between our brand partners and the people buying from them.
- This is a hands-on, six-month placement working across four areas: supporting our designers, keeping orders moving, and managing the backend of site listings. You will work closely with the eCommerce and Operations team and get real exposure to how a multi-vendor luxury marketplace actually runs day to day, from a product going live to a return being processed.
- The role is 20 hours per week on a fixed-term contract, worked on a hybrid basis out of our Chelsea, London office (Mon + Thurs in office + 1 day from home). We are looking for someone curious and proactive who wants to build a foundation in ecommerce operations rather than sit on the sidelines of it.
- **Key Responsibilities**
- The role’s tasks and responsibilities will include, but are not limited to:
- **Brand and Designer Support**
- Acting as a day-to-day point of contact for brand partners on order, stock and dispatch queries
- Supporting the onboarding of new designers by gathering the product data, imagery and stock information needed to go live
- Chasing outstanding information from brands and keeping onboarding trackers up to date
- Flagging recurring brand issues, such as late dispatch or incomplete product data, to the wider team
- **Order and Fulfilment Operations**
- Monitoring orders through the designer-to-customer journey to ensure brand partners dispatch accurately and on time
- Processing returns, exchanges and shipping labels
- Liaising with couriers and brands to troubleshoot delayed, lost or damaged shipments
- Keeping customers informed where an order is at risk of missing its delivery window
- **Product and Listing Management**
- Updating product information and making PDP updates for brands and internal teams
- Quality checking imagery, copy, sizing and pricing before products go live
- Reviewing and updating online inventory so that stock holding stays accurate across the platform
- Supporting catalogue housekeeping, including tagging, categorisation and removing discontinued lines
- **The Ideal Candidate**
- Currently studying towards or recently finished a degree, or able to demonstrate equivalent interest and aptitude through work experience or personal projects
- Confident with Excel or Google Sheets, comfortable sorting, filtering and using basic formulas
- Detail oriented by nature. You are the person who notices when a price looks wrong or an image is missing
- Clear written communicator. A large part of this role is emailing with brands
- Organised, with the ability to prioritise when several things need attention at once
- A genuine interest in fashion, luxury retail and ecommerce
- Comfortable in a fast-moving startup environment where priorities can shift quickly
- Exposure to Shopify is advantageous but not essential