Careers at Persist Brands
Operations Manager - DTC eCommerce
- company
- Persist Brands
- location
- Philippines
- work mode
- remote
- posted
- 21 Oct
- **Company:**
- Persist Bra
- nds
- **Job Title:**
- Operations Manager
- **Location**
- Remote
- **Employment Type**
- Full-Time
- **Reporting to:**
- CFO/ Founder
- **About Persist Brands**
- Persist Brands is a fast-growing direct-to-consumer eCommerce company that builds and scales aggressive direct-response consumer brands across categories like apparel, beauty, wellness, and lifestyle. We combine performance marketing, creative testing, data analysis, and operational execution to turn consumer products into scalable offers.
- We are a performance-driven company built around speed, data, creative testing, and operational execution. Our team launches and scales products through paid media, high-converting funnels, strong creative strategy, customer retention, and disciplined backend operations.
- At Persist Brands, we move fast, test aggressively, and optimize constantly. We are looking for ambitious, resourceful, and highly accountable people who want to join a lean, growth-focused company where their work has a direct impact on revenue, customer experience, and long-term brand value.
- **The Role**
- We are looking for a hands-on Operations Manager to oversee and optimize day-to-day business operations for a fast-growing eCommerce dropshipping startup. This role will be responsible for coordinating suppliers, orders, inventory availability, fulfillment, customer-impacting operational issues, and cross-functional workflows.
- The ideal candidate is highly organized, data-driven, and comfortable working in a startup environment where processes are still being built and improved. This person will work closely with the Founder, CFO, Marketing, Payments, Finance, Customer Support, and external suppliers/partners to ensure smooth and scalable operations.
- **What You'll Do:**
- **1. eCommerce Operations**
- Manage daily operational activities across the eCommerce business, from order placement through fulfillment and delivery.
- Monitor order volumes, fulfillment status, shipping timelines, cancellations, refunds, and operational exceptions.
- Identify bottlenecks and implement solutions to improve operational efficiency and customer experience.
- Establish and maintain SOPs, workflows, controls, and operating processes.
- **2. Supplier & Fulfillment Management**
- Manage day-to-day relationships with suppliers, manufacturers, sourcing partners, and fulfillment providers.
- Monitor supplier performance, product availability, pricing, lead times, quality, and fulfillment SLAs.
- Coordinate issue resolution related to inventory shortages, delayed shipments, incorrect orders, product quality, and returns.
- Support supplier onboarding, evaluation, and performance management.
- **3. Order & Inventory Management**
- Oversee order processing and ensure orders move efficiently through the fulfillment lifecycle.
- Monitor inventory availability and proactively identify potential stock-out or supply risks.
- Coordinate with suppliers to maintain accurate product and inventory information.
- Develop reporting and controls to minimize order errors, cancellations, and fulfillment delays.
- **4. Cross-Functional Coordination**
- Partner with Marketing to align product promotions and campaigns with supplier capacity, inventory, and fulfillment capabilities.
- Work with Finance and the CFO on operational costs, refunds, chargebacks, supplier payments, and profitability-related operational data.
- Coordinate with Payments/Merchant Operations on payment-related operational issues and transaction exceptions.
- Collaborate with Customer Support to resolve customer-impacting operational issues.
- **5. Performance Management & Reporting**
- Establish and track operational KPIs including fulfillment time, order accuracy, cancellation rate, delivery performance, refund rate, supplier SLA adherence, and operational costs.
- Prepare regular operational reports and dashboards for the CFO/Founder.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Maintain accurate operational records and ensure timely escalation of critical issues.
- **6. Process Improvement & Scalability**
- Continuously identify opportunities to automate, simplify, and standardize operational workflows.
- Implement systems and tools that improve visibility, accountability, and efficiency.
- Build scalable processes that can support increasing order volumes and multiple eCommerce brands/products.
- Lead operational projects and process improvement initiatives as the business grows.
- **7. Risk, Compliance & Controls**
- Ensure operational processes follow company policies and applicable business requirements.
- Maintain appropriate documentation, controls, and audit trails for key operational activities.
- Identify operational risks and escalate significant supplier, fulfillment, financial, or customer-impacting issues to the CFO/Founder.
- Support the development of contingency plans for supplier, fulfillment, inventory, and operational disruptions.
- **What We're Looking For:**
- 5–8 years of experience in eCommerce, operations, supply chain, fulfillment, marketplace, or a related environment.
- Hands-on experience managing eCommerce operational workflows, preferably in dropshipping, DTC, or multi-brand eCommerce.
- Experience working with suppliers, fulfillment partners, logistics providers, or sourcing teams.
- Strong understanding of order management, fulfillment, inventory, returns, refunds, and customer-impacting operations.
- Strong analytical and problem-solving skills with the ability to work with operational data and KPIs.
- Excellent organizational and project management skills.
- Strong written and verbal communication skills.
- Ability to work independently and take ownership in a fast-paced startup environment.
- Strong proficiency with spreadsheets and operational reporting tools.
- **Deal Breakers:**
- Experience working with Shopify or similar eCommerce platforms.
- Experience with dropshipping suppliers and international sourcing/fulfillment.
- Experience managing multiple products, brands, or eCommerce stores.
- Familiarity with CRM, ERP, inventory, order-management, or workflow automation systems.
- Experience building SOPs and operational processes from the ground up.
- Prior experience in a startup or lean operating environment.
- **Compensation & Benefits:**
- Final compensation will be determined based on the candidate's qualifications, relevant experience, skills, location, internal equity, and other business-related factors.