Operations Manager, Ecommerce Marketing Agency

• Operations Manager, Ecommerce Marketing Agency (Remote)
• Run the agency so the founder can build it.
• We're a seven-figure ecommerce marketing agency on our way to $2–3M, and we need the person who makes that growth feel calm instead of chaotic.

You'll get the keys to how the agency runs

• people, process, capacity and the money side of ops. You'll also get a founder who actually wants to let go of them.
• **About Us**
• One 10 Media isn't just another eCommerce growth agency. We run Meta and Google Ads and Klaviyo email and SMS retention for DTC brands. We're a top Klaviyo partner. We're a fully remote team of 10+ who have been working together for several years. We genuinely care about the work, the results, and each other. We're proactive, we say the thing even when it's uncomfortable, and we work with no egos and no silos.
• **The Role**
• You'll run day-to-day operations and report directly to our Founder & CEO, which frees him to focus on growth. This is a real ownership seat, not an assistant role. You set the rhythm, make the calls, and build the systems that let a small agency scale without breaking. The seat can grow into Director of Operations as we grow.
• Full-time, remote (US) on Eastern business hours.
• **What You'll Own**
• People and policies: team policies, PTO and time off approvals and coverage, and the team policy book.
• Capacity and resourcing: who's working on what, workload across client pods, and when we need to hire.
• Time and utilization: Harvest time tracking, weekly reviews and reporting that tells us where the hours (and margins) go.
• Team rhythm: team meetings, the operating cadence and following action items through to done.
• Hiring and onboarding: finding, trialing, onboarding and offboarding employees and contractors, including access, paperwork and first-30-day plans.
• Process: our SOPs and Asana setup, working with our SOP/QA coordinator so everything has an owner and a due date.
• Billing ops: invoicing follow-up, collections and contractor and creator payments (W-9s, fee tracking), working with our outside bookkeeper.
• Admin: contracts, renewals, tools and subscriptions, and the small asks that keep everything moving.
• Client experience: keep operations running smoothly all year so clients stay happy.
• Automation and AI: simple automations and AI workflows (Zapier, Claude, ChatGPT and similar) that keep admin light.
• **You Might Be a Fit If**
• You've helped a small agency (ideally ecommerce, performance or email marketing) grow through the ~$1M to $3M stage, and you know what breaks along the way.
• You'd rather build a checklist than send the same reminder twice, and you hold people to it kindly and consistently.
• You're comfortable with the money side (invoices, collections, contractor pay) and with spreadsheets.
• You know Asana, Harvest (or Toggl/Clockify), Slack and Google Workspace, and you reach for AI to get things done faster.
• You write clearly, follow up in writing and don't wait for problems to escalate.
• You like autonomy and want a founder who hands you real decisions, not busywork.
• Bonus: you've worked a BFCM season, or you know Klaviyo, Meta Ads Manager, Shopify or QuickBooks.
• **Pay & Perks**
• $85K–$115K base, depending on experience
• Performance-based incentives
• Fully remote, with a "work from anywhere" culture that takes work/life balance seriously
• Training and an education budget for your professional and personal growth
• Real autonomy to shape the role, with a path to Director of Operations
• Annual company events and team retreats
• **How to Apply**
• Apply with your resume and a short answer to the questions.
• We read every answer. If this sounds like your kind of job, we'd love to hear from you.
• Pay: $85,000.00 - $115,000.00 per year

Benefits

• Flexible schedule
• Paid time off
• Professional development assistance
• Retirement plan
• Application Question(s):
• Tell us about an agency that you scaled. What was your role and contribution?
• Work Location: Remote