Process Trainer (E-commerce)

• At
• **PineQ Lab Technology,**
• we are hiring for a
• **Process/Corporate Trainer (E-Commerce)**
• Location: Pune, Kharadi
• Work Mode: Work from Office
• Working Days: 5.5 Days
• Shift: Rotational Shifts
• Transportation: Both-Side Cab Facility
• Budget: Up to 7.5 LPA (Negotiable)
• **Job Summary**
• We are looking for a Process Trainer for its new project in International Seller Support / E-commerce (Walmart). One should have strong training and facilitation skills, excellent English communication, and hands-on experience in seller support operations.
• **Key Responsibilities**
• Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees.
• Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge-base materials.
• Explain e-commerce processes, operational tools, client policies, and quality standards effectively.
• Conduct assessments and monitor trainee performance, learning progress, and knowledge retention.
• Provide regular and constructive feedback to trainees.
• Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps.
• Maintain training attendance, progress trackers, batch reports, and compliance documentation.
• Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks.
• Support improvement initiatives based on post-training performance and operational requirements.
• **Required Qualifications & Skills**
• Education: Any Graduate / Bachelor's Degree is mandatory.

Experience

• Minimum 4+ years of experience as a Process Trainer on paper in an International BPO, Seller Support, or E-commerce process.
• Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Good knowledge of training documentation, assessments, and performance tracking.
• Ability to work with Operations, Quality, and client teams.
• Comfortable working in rotational shifts and a 5.5-day working week.
• **Recruiter Name: Khushi**
• Email your resume to:
• **"khushi.agarwal@pineqlab.com"
• **Do Mention Your**
• current location
• current ctc
• expectations
• notice period
• how many years of experience you have as a trainer for international e-commerce training.**