Careers at Backyard Products
Sales Operations & E-Commerce Specialist
- company
- Backyard Products
- location
- Woodstock, GA, United States
- posted
- 9 Oct
- **Home Improvement Division | Backyard Products**
- **Location:**
- Woodstock, GA
- **Position Summary**
- Backyard Products is seeking a highly organized and analytical
- **Sales Operations & E-Commerce Specialist**
- to support the Home Improvement Division across
- **Home Depot, Menards, Tractor Supply, Ace Hardware, and E-Commerce channels**
- This role serves as a key liaison between sales, marketing, operations, customer service, and retail partners to drive growth, improve execution, and optimize business performance.
- The ideal candidate will combine strong project management, analytical, and customer support skills with the ability to manage multiple priorities in a fast-paced retail environment.
- **Key Responsibilities**
- **Sales Operations & Retail Support**
- Support day-to-day operations for major retail and e-commerce accounts.
- Coordinate projects related to online, stock, and special-order programs.
- Serve as a primary contact for retailer support teams to maximize efficiency and execution.
- Manage customer service escalations and drive issue resolution across internal teams.
- **E-Commerce Management**
- Manage product setup, maintenance, and content across retailer websites.
- Improve digital product content, imagery, specifications, and merchandising.
- Monitor online sales performance and identify opportunities to improve conversion and customer experience.
- **Pricing & Market Analysis**
- Track product costs, retail pricing, and competitive market trends.
- Conduct regular pricing and assortment comparisons across key retailers.
- Provide recommendations to support sales growth and profitability.
- **Retail Media & Marketing Support**
- Partner closely with the Home Depot Brand Advocate and OAM teams to plan and execute retail media programs.
- Coordinate promotional activities and track campaign effectiveness.
- **Reporting & Analytics**
- Develop and maintain business reporting and performance dashboards.
- Track and report key performance indicators, including:
- Retail Sales
- Gross Margin
- Returns
- Chargebacks & Fines
- Transportation Metrics
- E-Commerce Performance
- Promotional Results
- **Why This Role Matters**
- This position is critical to the successful execution and growth of Backyard Products' Home Improvement business. By connecting sales, operations, marketing, and retail partners, the Sales Operations & E-Commerce Specialist ensures seamless execution, stronger customer experiences, and improved business performance across all channels.