Re:amaze AI Helpdesk & Chat

• Caulipower
• Boley
• Naturelo
• GoodDollar
• Califlour Foods
• Fittea
• Pipcorn
• Qolsys
• Enervee
• AnyVan
• Printful
• Animatron
• Beer Cartel
• Kabrita
• Caraway
• Authenticity 50
• Built Bar
• Animatron

> Re:amaze AI Helpdesk & Chat is built for

• platform-agnostic

> what it does for ecommerce

• -Live chat, chatbots, FAQ, and email unified
• -Shopify, BigCommerce, WooCommerce, and Magento apps
• -Automated campaigns by page and customer segment
• -AI-generated response drafts and intent detection
• -Video and voice calls built in

> how you'd use it

• Shopify DTC apparel brand, $5M–$20M GMV, 3–6 support agents
  Consolidating Gorgias-style ticketing, Tidio chat, and a separate FAQ tool into one inbox that also handles Instagram DMs and SMS
  → Cuts tool spend by 30–50% and gives agents order-edit capability inside the chat window without tab-switching
• Multi-store BigCommerce + WooCommerce operator, $10M–$40M GMV, 8–15 agents across two brands
  Routing email, chat, and social into a single inbox with AI-drafted replies and intent tagging, plus page-triggered campaigns on PDP and cart
  → Deflects 20–35% of repetitive 'where is my order' tickets through chatbot + FAQ, with agents handling exceptions
• Mid-market Magento merchant, $15M–$50M GMV, 10+ agents plus a small phone team
  Replacing a separate RingCentral + Zendesk stack by using Re:amaze's built-in voice/video alongside ticketing
  → One vendor contract, shared conversation history across voice and email, measurable drop in first-response time

Best for: Small-to-mid Shopify merchants needing multichannel helpdesk consolidation at competitive price. Long-standing integration bugs (e.g., ShipStation sort order) may go unresolved for years; technical escalation paths are inconsistent

> Re:amaze AI Helpdesk & Chat use cases

• ★AI customer service
• Shopify chatbots
• Conversational commerce

> Re:amaze AI Helpdesk & Chat key features

• Unify email, social, SMS, voice conversations for all stores in a single inbox
• Manage, modify, and create Shopify orders directly in customer support and chats
• Use AI to write replies, build chatbots, summarize, and create FAQ articles
• Automate common tasks and patterns with data and rules to save time
• Satisfaction surveys, status pages, push notifications to keep customers engaged

> integrates with

• Checkout
• Klaviyo
• Loop Returns
• RingCentral
• Shipstation
• Yotpo

• Basic$29/mo
  • -Unlimited Email Inboxes
  • -Live Chat
  • -Social Media Channels
  • -Public/Internal FAQ
  • -Workflow Automation (Macros)
  • -Response Templates
  • -Website Integration
  • -Chatbots
  • -Cues (Proactive Messages)
  • -Basic Reporting
  • -Customer Intents
  • -Re:amaze AI Agent
• Pro$49/mo
  • -All of the features in Basic
  • -Manage Multiple Brands in one Account
  • -Live View of Site Visitors
  • -Advanced Reporting
  • -SMS and Voice Channels
  • -Custom Hosted Domain
  • -Customizable Email Appearance
  • -Status Page

  * Our most popular plan

• Plus$69/mo
  • -All of the features in Pro
  • -Peek (Live Screensharing)
  • -Departments (Staff Groups)
  • -Staff Performance Reporting
  • -Staff Shifts and Vacation Days
  • -Customizable Staff Roles
  • -Customer Satisfaction Ratings
  • -In-Chat Video Calls
  • -Optional Classic Chat Mode
  • -FAQ Article Edit History
• Starter$59/mo
  • -All of the features in Basic for unlimited team members
  • -Limited to 500 Responded Conversations per month

  Flat Rate per Month

• Enterprise
  • -Custom plan with high-volume support

  [Contact us] to learn more.

• GDPR
• PCI-DSS

• GorgiasRe:amaze covers more channels out of the box including SMS, voice, and FAQ pages; Gorgias has deeper Shopify-native ticket automation and a larger app ecosystem.paid
• Tidio ‑ Live Chat & AI ChatbotTidio is lighter and freemium-friendly for chat-first stores under $1M; Re:amaze is the better fit once you need email, social, and SMS in one queue.freemium
• Juphy: AI Chatbot & ChatGPTJuphy is a conversion-focused AI sales assistant bolted onto a storefront; Re:amaze is a full helpdesk where post-purchase support and ticketing are the primary job.paid

• One AIBoost website engagement and sales with adaptive AI-driven interactions.freemium· 3 shared
• WebbotifyRevolutionize support with AI chatbots and seamless automation.freemium· 3 shared
• ChatraAI live chat and group messaging for online storesfreemium· 3 shared
• eDesk ‑ AI, Helpdesk & ChatAI-powered customer service designed for eCommerce.paid· 3 shared
• Chatty AI Chatbot & Live ChatYour shortcut to quality appsfreemium· 3 shared
• Flyweight AI Chatbot | AI ChatYour shortcut to quality appsfreemium· 3 shared

> Re:amaze AI Helpdesk & Chat pairs well with

• SA
  Shopify AdminAgents resolve order, refund, and fulfillment tickets without leaving the helpdesk.
• SH
  shopify-automationAutomate tag-based triggers and post-purchase workflows that Re:amaze surfaces in conversations.
• Meta Ads MCP by AdKitSame mid-market DTC buyer pairs support tooling with paid social management.