AI app
Re:amaze
Helpdesk for online stores combining a shared inbox for email, chat, social and SMS with chatbots, FAQ pages and AI-assisted replies.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Re:amaze is a helpdesk for online stores that puts email, live chat, Facebook, Messenger, Instagram, Twitter, SMS, VOIP and chat into one shared inbox. Inside conversations, staff view and edit Shopify customer data, create draft or duplicate orders, process refunds and cancellations and insert inventory. Pre-built and custom chatbots handle FAQs and order status, and the AI Agent drafts replies and summarises. Plans run $29, $49 and $69 per team member per month, with a 14-day trial.
Why it stands out
Priced per team member, with a $59 flat Starter plan for unlimited members capped at 500 responded conversations per month.
What Re:amaze does
ecommerceguide editorial- Shared inbox for email, social, SMS, VOIP and chat
- Shopify actions in conversation: draft orders, refunds, cancellations, inventory
- Welcome, Order and custom chatbots plus embeddable FAQ centre
- AI Agent resolutions included per plan, $0.85 per extra resolution
- Integrations published for Shopify, BigCommerce and WordPress
- Starter plan $59 flat, capped at 500 responded conversations monthly
- Cues send targeted proactive messages to site visitors
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Shopify store handling order questions by email and chat
Agents answer "where is my order" messages and refund requests
Intended outcomeRe:amaze shows Shopify customer data in the thread and lets staff process refunds, cancellations and duplicate orders without leaving the conversation.
BigCommerce or WooCommerce merchant with social and SMS enquiries
Messages arrive across email, Facebook, Instagram, SMS and live chat
Intended outcomeAll channels land in one shared inbox with assignments, tags, reminders and response templates for the team to work through.
Store publishing a self-service knowledge base
Repeat questions about shipping, sizing and returns reach agents
Intended outcomeThe FAQ centre is hosted on a chosen subdomain or embedded in the site, and feeds the FAQ chatbot inside Re:amaze Chat.
Who it suits
ecommerceguide editorialBest for
You run a Shopify, BigCommerce or WooCommerce store and want email, chat, social, SMS and FAQ in one per-seat helpdesk from $29 per team member per month.
Probably not for
You need a free plan, since Re:amaze charges per team member after a 14-day trial and the AI Agent bills $0.85 per resolution beyond the included allowance.
- Business size
- Any stageRe:amaze offers a flat Starter plan for teams just starting up, per-seat Basic to Plus plans and enterprise plans on request.
Re:amaze pricing
From the vendorAs published by the vendor. Checked . Confirm current prices on the vendor's site.
- Model
- Paid
- Starting price
- $29
- Try before buying
- Free tier, 14-day free trial
| Plan | Monthly | What is included |
|---|---|---|
| Basic | $29 | Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ |
| Pro | $49 | All of the features in Basic, Manage Multiple Brands in one Account, Live View of Site Visitors, Advanced Reporting* Our most popular plan |
| Plus | $69 | All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting |
| Starter | $59 | All of the features in Basic for unlimited team members, Limited to 500 Responded Conversations per monthFlat Rate per Month |
| Enterprise | Not listed | Custom plan with high-volume support[Contact us] to learn more. |
What the vendor and reviewers say
From the vendorCustomers named by Re:amaze
- Caulipower
- Boley
- Naturelo
- GoodDollar
- Califlour Foods
- Fittea
- Pipcorn
- Qolsys
- Enervee
- AnyVan
- Printful
- Animatron
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Themes in third-party reviews · 9 reviews read
Praised for
- Consolidates email, social, and calls into a single unified inbox
- Competitively priced relative to feature breadth versus named rivals
- Support agents provide detailed, same-session resolution rather than deflection
- Named rep Dakota repeatedly cited for proactive, goal-oriented onboarding guidance
- Multi-year retention reported alongside measurable customer service efficiency gains
Common complaints
- ShipStation integration displays orders oldest-first; unfixed after two-year request
- Frontline support accused of gatekeeping escalations to technical staff
- WhatsApp integration absent despite otherwise broad channel coverage
Summarised from public reviews (opens in a new tab). No rating is given.
Security and compliance claims
- GDPR
- PCI DSS
As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.
Categories and use cases
Alternatives to Re:amaze
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
Tidio ‑ Live Chat & AI ChatbotImprove customer experience with a chatbot, AI agent, and live chat in one help desk for your store.Our comparisonTidio is freemium and centres on live chat with the Lyro AI agent; Re:amaze is paid per team member and covers email, social, SMS and VOIP in one inbox.
JuphyAI sales assistant designed to support e-commerce operations.Our comparisonJuphy is a Shopify-only AI sales agent that recommends products from the catalogue; Re:amaze is a multi-channel helpdesk with ticketing, FAQ and chatbots.
GorgiasConversational AI platform for ecommerce, automating support and driving sales.Our comparisonBoth are ecommerce helpdesks with AI agents; Gorgias also lists Magento and PrestaShop support, while Re:amaze documents Shopify, BigCommerce and WordPress.
Chatty AI Chatbot & Live ChatYour shortcut to quality apps
Help ScoutAI-assisted shared inbox for customer-focused teams
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websitereamaze.com (opens in a new tab)
- Pricing pagereamaze.com (opens in a new tab)
- Customer listreamaze.com (opens in a new tab)
- Security and compliance pageruggedrosaries.reamaze.com (opens in a new tab)
- Third-party reviewsapps.shopify.com (opens in a new tab)
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