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Rep AI

AI chat agent for online stores that detects shopper intent, answers product and order questions, recommends products and resolves support across web, email, social and WhatsApp.

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  • Freemium

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ecommerceguide summary

Rep AI adds a chat agent to online stores that watches browsing behaviour for hesitation and buying intent, then answers product and order questions, narrows options through conversation and recommends items. It automates post-purchase requests such as order tracking, returns and address changes, and can route conversations to human agents in Zendesk or Gorgias. Integrations include Shopify, WooCommerce, Salesforce and Klaviyo. Plans start at $49 per month with a 14-day free trial.

Why it stands out

The same agent runs across website widgets, email, Instagram and Facebook DMs and WhatsApp, with conversation data synced to Klaviyo.

What Rep AI does

ecommerceguide editorial
  • Runs on website chat, full-page and search widgets, plus product page widgets
  • Same agent handles email, Instagram and Facebook DMs and WhatsApp
  • Automates order tracking, returns, cancellations and address changes
  • Klaviyo sync turns conversation topics into marketing segmentation data
  • Helpdesk beta adds a unified inbox with routing rules and AI ticket summaries
  • Plans: AI Support Agent $49, AI Sales Agent $99, AI Concierge $118 monthly
  • 14-day free trial on all plans, no credit card required
  • Insights reports on drop-off reasons, missing information and competitor mentions

Rep AI pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium
Starting price
$23

Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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