Process Trainer E-commerce

• **Join Us!**
• Company: International BPO
• Domain: International E-Commerce
• Location: Pune, Kharadi
• Work Mode: Work from Office
• Working Days: 5.5 Days
• Shift: Rotational Shifts
• Transportation: Both-Side Cab Facility as per the hiring zone
• **Job Summary**
• **PineQ Lab Technology**
• is hiring for an experienced
• **Process Trainer**
• for its new project in
• **International Seller Support / E-commerce (Walmart)**
• One should have strong training and facilitation skills, excellent English communication, and hands-on experience in seller/customer support operations.
• **Position Responsibilities**
• Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees.
• Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge-base materials.
• Explain e-commerce processes, operational tools, client policies, and quality standards effectively.
• Conduct assessments and monitor trainee performance, learning progress, and knowledge retention.
• Provide regular and constructive feedback to trainees.
• Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps.
• Maintain training attendance, progress trackers, batch reports, and compliance documentation.
• Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks.
• Support improvement initiatives based on post-training performance and operational requirements.
• **Minimum Qualifications & Skills**
• Education: Any Graduate / Bachelor's Degree is mandatory.

Experience

• Minimum 3+ years of experience as a Process Trainer on paper in an International BPO, Seller Support, or E-commerce process.
• Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation, coaching, and interpersonal skills.
• Good knowledge of training documentation, assessments, and performance tracking.
• Ability to work with Operations, Quality, and client teams.
• Comfortable working rotational shifts and a 5.5-day workweek.
• *Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time.*