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Frate Returns

Returns portal for Shopify stores that automates returns and exchanges, uses AI image checks to verify item condition, and routes items to resale or warehouse.

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  • Freemium

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ecommerceguide summary

Frate Returns is a Shopify-only returns and exchanges portal. Shoppers upload photos from mobile, and AI image verification checks item condition before a return is accepted, while smart routing sends items to resale, another customer or the warehouse. Exchange flows cover variants, new products, pre-orders and instant exchanges with personalised recommendations. The app is embedded in Shopify POS for in-store returns. Pricing is a fixed fee plan or a customer-funded plan, quoted by the team.

Why it stands out

Shopify-only returns portal, embedded in Shopify POS, listed on the Shopify App Store and built by ex-Shopify team members.

What Frate Returns does

ecommerceguide editorial
  • AI image verification assesses return condition before acceptance
  • Smart routing sends items to resale, warehouse or another customer
  • Variant, new product, pre-order and instant exchanges with recommendations
  • Embedded Shopify POS app for in-store returns and upsell payments
  • Peer-to-peer returns ship items directly between customers
  • Integrations listed include Gorgias, Zowie, Happy Returns, ShipHero and USPS
  • Fixed fee or customer-funded pricing, no public prices

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Apparel brand on Shopify handling sizing returns

    Customers request returns and staff check whether items match the return policy

    Intended outcomeFrate requires photo uploads by return reason and uses AI image verification to assess condition before the return is accepted

  2. Shopify merchant running retail locations on Shopify POS

    Shoppers bring online orders back to a store for refund or exchange

    Intended outcomeThe embedded Shopify POS app processes the in-store return under the same workflows and captures upsell payment in the terminal

  3. Store with returned stock that cannot go back into main inventory

    Items come back in varying condition and need a destination other than the warehouse

    Intended outcomeSmart routing directs items to resale, direct-to-customer or the warehouse based on condition and rules

Who it suits

ecommerceguide editorial

Best for

You run on Shopify, want exchanges and AI condition checks in the returns portal, and can work with quoted fixed fee or customer-funded pricing.

Probably not for

You sell on a platform other than Shopify, or need published prices rather than a quote from the vendor's team.

Business size
Any stagePricing is quoted rather than published, with no stated volume commitments or revenue bounds.
Verticals
DTC apparel and fashion, DTC beauty and cosmetics, Omnichannel retail

Frate Returns pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to Frate Returns

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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