AI app
Loox
Shopify app that collects photo and video product reviews by automated email and displays them in on-site widgets, with referrals and review syndication.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Loox is a Shopify app that collects photo and video product reviews through automated review request emails with discount incentives, then displays them in on-site widgets including a popup, carousel, star ratings and sidebar. AI features cover smart visual sorting, review highlights, review stories, auto-translated reviews and AI review replies. It also runs referral programmes, syndicates reviews to Meta Shops and Google Shopping, and offers API access with webhooks.
Why it stands out
Built for Shopify only, with review syndication to Meta Shops and Google Shopping plus a documented reviews API and webhooks.
What Loox does
ecommerceguide editorial- Automated review request emails with discount codes for photo reviews
- Widgets for product pages, popups, carousels and star ratings
- AI sorting, highlights, review stories, translations and review replies
- Syndication to Meta Shops and Google Shopping integration
- On-site, post-purchase and post-review referrals with fraud protection
- Integrations include Klaviyo, Omnisend, PushOwl, AfterShip, Weglot, Shopify Flow
- Free Beginner plan to 500 orders; Convert $49.99/month; 14-day trial
- API access and webhooks for custom widgets and headless storefronts
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Apparel brand on Shopify
Asking customers for photo reviews after delivery and showing them on product pages
Intended outcomeLoox sends delivery-based review requests with a discount for photo reviews and displays submissions in on-brand widgets.
Skincare store selling to shoppers in several languages
Showing reviews written in one language to international visitors
Intended outcomeLoox auto-translates reviews and serves localised widgets and emails on the Convert plan.
Home goods store running Google Shopping and Meta Shops
Getting existing review content onto sales channels outside the storefront
Intended outcomeLoox syndicates reviews to Meta Shops and integrates with Google Shopping from the Convert plan.
Who it suits
ecommerceguide editorialBest for
You run a Shopify store, want photo and video review collection with AI sorting and translation, and can start on the free Beginner plan.
Probably not for
You sell on a platform other than Shopify, or need more than 500 orders of review requests without moving to a paid plan.
- Business size
- Any stagePlans run from a free Beginner tier capped at 500 orders to Unlimited at $299.99 per month, with no stated revenue bounds.
Loox pricing
From the vendorAs published by the vendor. Checked . Confirm current prices on the vendor's site.
- Model
- Freemium
- Starting price
- $14.29
- Try before buying
- Free trial
| Plan | Monthly | What is included |
|---|---|---|
| Beginner | $14.99 | Launch your store and start building trust with the basics |
| Scale | $14.39 | Grow your brand and drive more sales with social proof marketing |
| Convert | $14.49 | Power your fast-growing business with full functionality |
| Unlimited | $14.30 | The ultimate toolkit for established brands |
Often used alongside
ecommerceguide editorialGorgiasConversational AI platform for ecommerce, automating support and driving sales.Why togetherGorgias handles support tickets and follow-up on reviews that Loox collects from Shopify orders.
Tidio ‑ Live Chat & AI ChatbotImprove customer experience with a chatbot, AI agent, and live chat in one help desk for your store.Why togetherTidio answers pre-purchase questions on pages where Loox widgets display review content.
Re:amaze AI Helpdesk & ChatDeliver smarter support with our AI Agent, chatbot and live chat, built into a support helpdesk.Why togetherRe:amaze manages inbound email and chat about products reviewed through Loox.
What the vendor and reviewers say
From the vendorCustomers named by Loox
- Avantera
- Youngla
- Lamborghini Wine
- Raw Nice
- Lemonkind
- Urban Discovery
- CurlMix
- UGREEN
- Headphones
- Tubby Todd
- Arduino
- Booty Sprout
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Themes in third-party reviews · 9 reviews read
Praised for
- Image and video review integration builds strong purchase credibility for stores
- Automated review request emails set up and run with minimal manual input
- Long-term users cite consistent reliability across multi-year Shopify deployments
- Support agents (Liz, Rain) resolve both technical and design issues hands-on
- Fast, professional responses to technical questions noted across multiple reviewers
Common complaints
- Merchants cannot delete irrelevant or off-topic reviews, only flag them
- Referral code bug caused duplicate cart items; unresolved for months despite reports
- Pricing tiers and quota limits not transparently disclosed at sign-up
- Plans subject to price increases with usage halted at monthly order caps
- Support treated a known, documented bug as a new issue repeatedly
Summarised from public reviews (opens in a new tab). No rating is given.
Categories and use cases
Alternatives to Loox
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
Ali Reviews: AI Product ReviewReview import made easy - product reviews that build trust & boost sales fasterOur comparisonAli Reviews imports reviews from AliExpress, Amazon and other sites, while Loox focuses on collecting reviews from your own customers by email.
Junip Product Reviews App & AIConvert more shoppers with real product reviews from your customers & AI. Unlimited review requests.Our comparisonBoth collect photo and video reviews; Junip also syndicates to TikTok Shop, while Loox is Shopify only with Meta Shops and Google Shopping.
- AAAko AI Retargeting Loyalty CRMBuilt for Shopify
ChatGPT‑AI Product DescriptionIncrease sales by creating high converting, SEO friendly product descriptions, titles, tags in bulk
M:AI User‑Friendly Site SearchSupercharge your store with M:AI. AI-powered site search and personalized product recommendations!
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websiteloox.app (opens in a new tab)
- Pricing pageloox.app (opens in a new tab)
- Customer listloox.app (opens in a new tab)
- Third-party reviewsapps.shopify.com (opens in a new tab)
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