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Ochatbot

AI chatbot for online stores that answers product and order status questions, runs product finders and suggests upsells, with Shopify, BigCommerce, WooCommerce, Wix and Magento plugins.

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  • Customer support
  • Search & SEO
  • Freemium

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ecommerceguide summary

Ochatbot, from Ometrics LLC, is an AI chatbot for online stores that uses generative AI and scripted NLP trained on products, SKUs, FAQs and uploaded documents. It answers order status questions, reminds returning shoppers about abandoned carts, runs product finder decision trees and sets up upsell and cross-sell prompts. Plugins cover Shopify, BigCommerce, WooCommerce, Wix and Magento. Plans start free for up to 1,000 monthly visitors, then $9, $97, $247 and $497 a month.

Why it stands out

Pricing is charged on monthly unique visitor counts rather than replies, leads or conversations, starting free up to 1,000 visitors.

What Ochatbot does

ecommerceguide editorial
  • Trained on store products, SKUs, FAQs and uploaded documents
  • Abandoned cart reminders and order status lookups on every plan
  • Product finder decision trees, upsell, cross-sell and free shipping alerts
  • Charges are based on monthly unique visitors, not replies or conversations
  • Plugins for Shopify, BigCommerce, WooCommerce, Wix and Magento
  • APIs and Zapier connect to CRM, email and ticketing tools
  • Pro plan adds multiple LLM models, multiple domains and white labelling
  • Paid plans show a free trial; listed on the Shopify App Store

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Shopify apparel store using the Shopify chatbot plugin

    Shoppers ask which size or style suits them and later chase delivery updates

    Intended outcomeOchatbot runs product finder decision trees and answers order status questions in the same widget

  2. WooCommerce supplements store with a large SKU list

    Product and content data changes often and shoppers ask repeat FAQs

    Intended outcomeScheduled product and content syncing keeps answers current, with FAQ and document prompts on paid plans

  3. BigCommerce retailer wanting higher basket values

    Visitors add items and leave before checkout

    Intended outcomeOchatbot reminds returning shoppers of abandoned cart items and shows free shipping and cross-sell prompts

Who it suits

ecommerceguide editorial

Best for

You run a Shopify, BigCommerce, WooCommerce, Wix or Magento store and want product finders, order status answers and upsell prompts in one widget priced on traffic.

Probably not for

You need a full helpdesk inbox across email, SMS and marketplaces, which Gorgias and eDesk cover, or if unlimited FAQ and document prompts matter, since those start on the $97 Basic plan.

Business size
Any stagePublished plans run from a free tier for up to 1,000 monthly visitors to a $497 Pro plan the vendor describes as for large and enterprise companies.

Ochatbot pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to Ochatbot

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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