BestChat: AI Chatbot+Live Chat

• SmartBot
• BestChat

> BestChat: AI Chatbot+Live Chat is built for

• platform-agnostic

> what it does for ecommerce

• -Trains AI on Shopify product catalog and live order data
• -Hands conversations from bot to human agent mid-thread
• -Connects Instagram DMs alongside on-site chat in one inbox
• -Runs on OpenAI and Gemini models for response generation
• -Surfaces chat analytics to identify conversion and support gaps

> how you'd use it

• Shopify apparel brand, $3–15M GMV, 2–4 person CX team
  Replacing a standalone Gorgias-lite setup plus a separate chatbot widget with a single inbox that handles sizing and shipping questions during US/EU overlap hours and routes complex returns to staffed agents
  → Deflects 50–65% of repetitive pre-sale and WISMO tickets, keeping the CX headcount flat while chat volume grows with paid social spend
• DTC beauty or supplements brand, $1–8M GMV, 1–2 marketers running Instagram as primary channel
  Unifying Instagram DM replies and on-site chat into one queue so the founder and a part-time VA aren't juggling Meta Business Suite and a separate support tool
  → Cuts first-response time on DMs from hours to minutes and recovers abandoned carts through conversational follow-up inside the same thread
• Shopify home-goods merchant, $5–20M GMV, 3–6 support agents
  Using the bot as tier-1 triage on product availability and order status, with mid-thread handoff to agents for damage claims and custom-order questions
  → Agents handle 2–3x more concurrent conversations because the bot has already pulled order context before escalation

> BestChat: AI Chatbot+Live Chat use cases

• ★Shopify chatbots
• AI customer service
• Conversational commerce

> BestChat: AI Chatbot+Live Chat key features

• Intelligent AI chatbots learn products and orders
• AI-driven insights enhance data analysis
• Smooth chatbot to agent takeover
• 24/7 AI assistance
• Seamless Shopify integration

> integrates with

• Checkout
• ChatGPT
• Gemini
• Instagram
• OpenAI

• Free$0/mo

  Get started with essential AI features.

  • -80 AI chats per month
  • -AI Insights feature
  • -AI help me write feature
  • -80 Products AI learning
  • -20 AI knowledge entries
  • -1 agent seat
• Starter$10/mo

  Designed for startups, covers essential needs.

  • -300 AI chats per month
  • -AI Insights feature
  • -AI help me write feature
  • -300 Products AI learning
  • -100 AI training items
  • -1 agent seat
• Basic$30/mo

  Perfect for small businesses with growing needs.

  • -1,000 AI chats per month
  • -AI Insights feature
  • -AI help me write feature
  • -1,000 Products AI learning
  • -400 AI training items
  • -No BestChat branding
  • -3 agent seats
• Growth$60/mo

  Accelerate business growth, delight customers.

  • -3,000 AI chats per month
  • -AI Insights feature
  • -AI help me write feature
  • -3,000 Products AI learning
  • -Unlimited AI training items
  • -No BestChat branding
  • -6 agent seats

  MOST POPULAR

• Enterprise$450/mo

  Utilize advanced AI models and full support to meet enterprise needs.

  • -Unlimited AI chats
  • -Independent Data Model
  • -Tuning by Data Scientists
  • -High-Performance GPU

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> BestChat: AI Chatbot+Live Chat pairs well with

• SA
  Shopify AdminBot pulls live order and product data from Shopify Admin for accurate answers.
• Meta Ads MCP by AdKitInstagram DM traffic from Meta ads lands in the same BestChat inbox.
• SH
  shopify-automationAutomate post-chat workflows like tagging, refunds, or draft orders after agent handoff.