AI app
BestChat
AI chatbot and live chat widget for online stores, answering pre-sale and order questions, recommending products and handing conversations to human agents.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
BestChat is an AI chatbot and live chat widget for online stores, published by Bitcloud Technology Inc. Its SmartBot answers pre-sale questions, gives order tracking updates, explains return policies and makes product recommendations, and a human agent can take over a conversation. It integrates with Shopify, Wix and WordPress, connects chats from Facebook, Instagram, WhatsApp, Line and email, and has a free plan on the Shopify App Store.
Why it stands out
Listed on the Shopify App Store by developer BestChat, with site integrations documented for Wix and WordPress as well.
What BestChat does
ecommerceguide editorial- SmartBot answers order tracking and return policy questions
- AI product recommendations and automated lead qualification in chat
- Chatbot hands conversations over to a human agent
- Integrates with Shopify, Wix and WordPress sites
- Connects Facebook, Instagram, WhatsApp, Line and email chats
- Dashboard with graphs and charts on chat data
- Multilingual support with a choice of chat icons
- Freemium: free plan available, free trial on signup
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Shopify apparel store handling pre-sale sizing and shipping questions
Shoppers ask about product details and delivery before buying, outside staffed hours
Intended outcomeSmartBot answers from product information and recommends matching items, passing harder threads to an agent
WordPress store taking questions through Instagram and WhatsApp
Messages arrive across social channels and the site widget
Intended outcomeBestChat collects those channels in one chat tool so replies are handled in the same place
Wix store fielding post-purchase queries
Customers chase order status and ask how returns work
Intended outcomeSmartBot gives order updates and return policy details, with agent takeover for exceptions
Who it suits
ecommerceguide editorialBest for
You run a Shopify, Wix or WordPress store and want an AI chatbot with live agent takeover, starting on a free plan.
Probably not for
Your store runs on BigCommerce or Magento, which BestChat does not list as integrations, where Gorgias covers both.
- Business size
- Any stageSelf-serve signup with a free plan and Shopify, Wix and WordPress integrations, with no stated audience size.
BestChat pricing
From the vendorAs published by the vendor. Checked . Confirm current prices on the vendor's site.
- Model
- Freemium
- Try before buying
- Free tier, Free trial
| Plan | Monthly | What is included |
|---|---|---|
| Free | $0 | Get started with essential AI features. |
| Starter | $10 | Designed for startups, covers essential needs. |
| Basic | $30 | Perfect for small businesses with growing needs. |
| Growth | $60 | Accelerate business growth, delight customers.MOST POPULAR |
| Enterprise | $450 | Utilize advanced AI models and full support to meet enterprise needs. |
What the vendor and reviewers say
From the vendorCustomers named by BestChat
- SmartBot
- BestChat
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Categories and use cases
Alternatives to BestChat
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
Tidio ‑ Live Chat & AI ChatbotImprove customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
GorgiasConversational AI platform for ecommerce, automating support and driving sales.
Ochatbot: AI Chatbot & AI ChatBest AI Chatbot for Shopify Boost Sales, Reduce Support, Unlimited Conversations
FreshdeskFreddy AI for ticket deflection and agent assist
Re:amaze AI Helpdesk & ChatDeliver smarter support with our AI Agent, chatbot and live chat, built into a support helpdesk.
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
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