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Salesforce Agentforce Commerce

Formerly Salesforce Commerce Cloud. Agentforce-powered enterprise commerce.

Also known as Salesforce Commerce Cloud, SFCC, Demandware, Agentforce Commerce, Salesforce B2C Commerce

  • Starting priceQuote only
  • ModelSaaS subscription
  • Sold toEnterprise
  • Last checkedOctober 2026
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At a glance

Commercial model
SaaS subscription
Architecture
ModularOne codebase with an extension system and broad API coverage. The bundled storefront is optional.
Deployment
Cloud SaaS
Headless
Headless supportedOfficial headless APIs plus an official storefront framework or documented headless programme. Yes (SFRA, Composable Storefront via PWA Kit, and Storefront Next, included in every B2C Commerce SKU)
Founded
2004 (Demandware); acquired by Salesforce 2016
Headquarters
San Francisco, California, USA

Who it suits

Global enterprise retailers needing Agentforce AI agents, deep Salesforce CRM and Marketing Cloud integration, and omnichannel.

Approximate fit by business scaleGuidance from vendor positioning and documented merchants, not a guarantee. Complexity matters as much as revenue.

  • Under $50K GMVLess typical
  • $50K to $500KLess typical
  • $500K to $10MLess typical
  • $10M to $100MStrong fit
  • $100M+Strong fit

Strong fit from $10M GMV up.

Strengths

Agentforce shopper, buyer and merchant agents native, unmatched Salesforce ecosystem integration, proven at global scale, strong multi-site.

Limitations

Very high TCO, quote-only pricing, complex implementations, steep learning curve.

Pricing

Quote only

Published starting price for the software or plan only. It does not include hosting, apps, implementation, development or running costs.

Plans
Quote only. B2C Commerce sold in Growth, Plus and Premium editions, B2B in Growth edition. No prices published. Premier Success Plan costs 30% of net licence fees.
Transaction fees
Not published (quote only)
Billing
Quote only. Growth, Plus, Premium editions (B2C), Growth (B2B). Premier Success Plan 30% of net licence fees.
Hosting included
Yes
Quote only
Yes, no published price

Capabilities

Recorded as built in, in a paid tier or first-party module, through third-party apps only, or not documented.

  • B2B / wholesale

    Higher tier

    Paid tier or first-party module. Documented: Company accounts, Customer-specific pricing, Quotes. Net terms not confirmed in scraped docs. Punchout via TradeCentric on AppExchange (appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FnBuHUAV).

  • Multi-currency

    Built in

    Built in.

  • Multi-language

    Built in

    Built in.

  • Multi-store

    Built in

    Built in.

  • Point of sale

    Built in

    Built in.

  • Subscriptions

    Higher tier

    Paid tier or first-party module. Native Commerce Subscriptions applies to B2B/D2C stores on the core platform; B2C Commerce (SFCC) subscriptions are third-party.

    Examples: Ordergroove Subscriptions

  • Multi-vendor marketplace

    Via apps

    Third-party apps only.

    Examples: Webkul Multi Vendor Marketplace for Salesforce B2C Commerce, Marketplacer for Salesforce Commerce Cloud

Market position and merchants

Leader in the 2025 Gartner Magic Quadrant for Digital Commerce, 10th consecutive year (Salesforce, Nov 2025).

Documented merchants

  • L'Oréal
  • Deckers
  • Puma
  • Under Armour

From vendor case studies or platform signals on the merchant's live site. Examples, not endorsements.

Platforms to compare

Sold to the same segment, ordered by how many of the same capabilities the vendor provides.