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AI app

Fera

Collects photo, video and text reviews from customers by email and SMS and displays them on product pages with customisable widgets.

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  • Freemium

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ecommerceguide summary

Fera collects photo, video and text reviews from customers through automated email and SMS requests after orders, then displays them in widgets on product and store pages. Reviews can be imported from Facebook, Google, Etsy, Alibaba and CSV files, with reviewer verification and approval controls before anything goes live. AI features cover spam and quality filtering plus auto-generated review replies. Plans run from $9 a month, each with a free trial; there is no free plan.

Why it stands out

Sold direct and through the Shopify, Wix, BigCommerce, Ecwid and Big Cartel app stores, with no free plan.

What Fera does

ecommerceguide editorial
  • Automated email and SMS review requests after customer orders
  • Photo and video reviews shown in widgets and media galleries
  • Import reviews from Facebook, Google, Etsy, Alibaba or CSV
  • AI review moderation filters spam; AI replies draft on-brand responses
  • Listed on Shopify, Wix, BigCommerce, Ecwid and Big Cartel app stores
  • Approve or decline submissions, edit images and text, verify reviewers
  • Higher plans add product grouping, multi-store syndication and developer APIs
  • Paid plans from $9 per month to $999, each with a free trial

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Coffee or food brand selling on Shopify

    Asking recent customers for photo and video reviews after delivery

    Intended outcomeFera sends email and SMS requests, then shows approved photos at the top of the product page widget

  2. Homeware seller moving onto Wix with existing feedback elsewhere

    Bringing across reviews already collected on Facebook, Google or Etsy

    Intended outcomeFera imports them by source or CSV and links back to the original review where it was collected externally

  3. BigCommerce store handling a steady stream of submissions

    Screening incoming reviews and responding to them

    Intended outcomeAI moderation filters spam and low quality entries while AI review replies draft responses for approval

Who it suits

ecommerceguide editorial

Best for

You run a store on Shopify, Wix, BigCommerce, Ecwid, Big Cartel or Magento and want photo and video review collection by email and SMS from $9 a month.

Probably not for

You need WooCommerce support, a permanently free plan, or syndication of reviews onto retailer product pages, which Bazaarvoice covers.

Business size
Any stagePublished plans run from $9 a month with 200 orders to a $999 Enterprise tier, with unlimited users on every plan.

Fera pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to Fera

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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