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Sentimo

Scores, moderates and auto-replies to customer reviews and blog comments across Google Business, Shopify review apps and other sources.

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  • Customer support
  • Analytics
  • Paid

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

Sentimo scores customer reviews and blog comments on four signals (sentiment, constructiveness, respect and sarcasm), then applies moderation rules, drafts or sends replies in a tone you set or learned from past replies, and suggests a care action such as escalate, refund or follow up. It ingests from Judge.me, Google Business, Okendo, Shopify review apps, Adobe Commerce, Klaviyo and Trustoo, and is listed on the Shopify App Store. Sign-up starts with 10 free analyses.

Why it stands out

Every review is scored on four independent signals, and those scores drive the moderation, reply and care action decisions.

What Sentimo does

ecommerceguide editorial
  • Scores sentiment, constructiveness, respect and sarcasm on every review
  • Auto-approve, hold or reject by score, with stated reasons
  • Replies drafted or sent in a tone you define
  • Care actions suggest escalate, refund, follow up or fix
  • Connectors for Judge.me, Google Business, Okendo, Shopify, Adobe Commerce, Klaviyo, Trustoo
  • Publishes accepted replies back to Google Business across multiple locations
  • Separate workflows for product reviews and blog comments
  • Free start with 10 analyses, no credit card required

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Shopify store collecting product reviews through Judge.me

    Incoming reviews need screening before they appear, with replies going out consistently

    Intended outcomeSentimo scores each review, applies approve, hold or reject rules and sends approved private replies in the set tone

  2. Multi-location brand managing Google Business profiles alongside a store

    Reviews arrive across several locations and need responses from one place

    Intended outcomeSentimo imports reviews from every location, drafts on-brand replies and publishes accepted responses back to Google

  3. Store running a content blog alongside product pages

    Blog comments mix spam, abuse and genuine questions that need answers

    Intended outcomeSentimo screens and scores comments, flags what needs moderation and prepares replies for human approval

Who it suits

ecommerceguide editorial

Best for

Your reviews sit in Judge.me, Okendo, Trustoo, Google Business or Shopify review apps and you want scored moderation with brand-voice replies and human approval in the loop.

Probably not for

You need published plan pricing before signing up, since the Sentimo pricing page loads plans dynamically and shows no rates.

Business size
Any stageSentimo states it is built for multi-store and multi-location brands and applies the same standards from 10 reviews a week to 10,000.

Sentimo pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Paid
Starting price
$59.99

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to Sentimo

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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