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Voyado: AI Marketing & Loyalty

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Customer Engagement Platform that scales loyalty and CLV with retail-trained AI.

freemium· for mid-market

Voyado Engage connects Shopify customer, order, and POS data into a single loyalty profile, then runs automated lifecycle journeys and paid-media audiences against it. The AI layer is trained specifically on retail behavior, handling next-best-action, send-time, and segment targeting for CRM teams. It fits omnichannel retailers with physical stores who have outgrown Klaviyo-style ESPs and need loyalty, CRM, and clienteling operating from one customer record across markets.

> pick this if

Pick this if you're an omnichannel retailer on Shopify Plus with physical stores, multi-market operations, and a CRM team that has outgrown an ESP but doesn't want to assemble a CDP + loyalty + ESP stack separately.

> look elsewhere if

Look elsewhere if you're a pure-play DTC brand without retail stores, run on a non-Shopify stack, or need a developer-first CDP with custom event modeling rather than a packaged retail CRM with opinionated AI defaults.

> Voyado: AI Marketing & Loyalty is built for

  • physical retail & omnichannel
  • DTC apparel & fashion
  • DTC beauty & cosmetics
  • home & furniture

> what it does for ecommerce

  • Sync Shopify customer and order data into unified loyalty profiles
  • Trigger lifecycle journeys based on retail-trained propensity and timing models
  • Run omnichannel loyalty programs spanning ecommerce and Shopify POS stores
  • Activate audiences to Meta, Google, and TikTok without CDP middleware
  • Scale campaigns across multiple markets from one operator workspace

> how you'd use it

  • Nordic fashion retailer, $80M GMV, 40 stores and Shopify Plus, 6-person CRM team
    Consolidating Klaviyo, a separate loyalty vendor, and a points ledger into one profile so POS purchases and ecom behavior feed the same lifecycle journeys
    → Single customer record across channels, member-tier logic running off live POS transactions, and CRM team retires two contracts while lifting repeat-purchase rate
  • Multi-market European beauty brand, $25M GMV, 3 CRM operators managing 8 country storefronts
    Replacing per-market campaign duplication with one workspace that localizes journeys and pushes segmented audiences to Meta and TikTok directly
    → Campaign build time per market drops materially, paid-social CAC improves from suppression of existing loyalty members, no CDP added to the stack
  • Omnichannel home goods retailer, $15M GMV, 12 stores on Shopify POS, 2 marketers plus store managers doing clienteling
    Giving store associates access to customer profiles and running next-best-action prompts for email, SMS, and in-store outreach
    → Clienteling outreach tied to actual purchase propensity, measurable second-purchase lift within 90 days of rollout

> Voyado: AI Marketing & Loyalty use cases

> Voyado: AI Marketing & Loyalty key features

  • Unified customer profiles with real-time Shopify data for clearer insights
  • Retail-trained AI that delivers spot-on targeting, timing, and next best actions
  • Automated lifecycle journeys that drive retention, repeat purchases, and CLV
  • Omnichannel loyalty that connects online and in-store (including Shopify POS)
  • Scale marketing across markets with less manual work and fewer tools to maintain

> integrates with

  • Checkout
  • Shopify POS
  • Facebook
  • Google
  • Instagram
  • TikTok

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