AI app
Bloomreach
Bloomreach's Loomi AI platform personalises email, SMS, web and mobile messaging, runs ecommerce site search and offers marketing and shopping agents.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Bloomreach's Loomi AI platform personalises messaging across email, SMS, RCS, WhatsApp, web, mobile app and ads, and runs ecommerce search, categories and product recommendations. A Marketing Agent turns one prompt into a complete email workflow, and Shopping Agent 2.0 holds real-time conversations with shoppers on site. Loomi Connect builds custom agents through an open MCP layer, with 175+ integrations and a Loomi extension for Shopify. Pricing is quote-only: a module fee plus usage, billed annually.
Why it stands out
Loomi Connect lets teams build custom agents and workflows on Bloomreach data through an open MCP layer.
What Bloomreach does
ecommerceguide editorial- Email, SMS, RCS, WhatsApp, web, mobile app and ads personalisation
- AI-driven site search, ecommerce categories and product recommendations
- Loomi Marketing Agent builds a full email workflow from one prompt
- Shopping Agent 2.0 guides shoppers through real-time on-site conversation
- Loomi Connect adds custom agents via an open MCP layer
- Connects to 175+ ecommerce, data, ads, messaging and analytics tools
- Extension available in Loomi for Shopify stores
- Sold as Autonomous Marketing, Autonomous Search or Conversational Shopping, annual plans
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Fashion retailer running lifecycle email and SMS on Shopify
Winback and replenishment messaging needs product picks and send times that match each customer
Intended outcomeLoomi uses behaviour, loyalty data, live catalogue and stock to choose the product, channel and moment for each send
Home and furniture brand relying on on-site search
Long-tail and seasonal queries return weak results and need merchandising attention
Intended outcomeAutonomous Search runs AI-driven site search with product recommendations and insights for merchandisers
Beauty brand with a large catalogue and on-site traffic
Shoppers need help narrowing options before they reach the product page
Intended outcomeShopping Agent 2.0 triggers on behaviour, converses in the page and recommends products from the catalogue
Who it suits
ecommerceguide editorialBest for
You want personalisation, ecommerce search and marketing and shopping agents on one platform and can work with quote-based annual contracts.
Probably not for
You need published prices, a free plan or a trial, since Bloomreach quotes a module fee plus usage on annual plans only.
- Business size
- EnterprisePricing is quote-only, set by customer counts, catalogue size and event volumes, and billed annually as a module fee plus usage.
Often used alongside
ecommerceguide editorialGorgiasConversational AI platform for ecommerce, automating support and driving sales.Why togetherGorgias handles inbound tickets across email, chat, SMS and social while Bloomreach runs outbound messaging and on-site personalisation.
Tidio ‑ Live Chat & AI ChatbotImprove customer experience with a chatbot, AI agent, and live chat in one help desk for your store.Why togetherTidio covers live chat and help desk ticketing alongside Bloomreach's campaign, search and shopping agent work.
Re:amaze AI Helpdesk & ChatDeliver smarter support with our AI Agent, chatbot and live chat, built into a support helpdesk.Why togetherRe:amaze gives a shared inbox for support conversations while Bloomreach handles marketing channels and site search.
What the vendor and reviewers say
From the vendorCustomers named by Bloomreach
- Tamaris
- Medichecks
- Hobbycraft
- Arena
- 260 Sample Sale
- A1 Telekom Austria AG
- A24
- Aldo Group
- Barbeques Galore
- Bluestem Brands
- CapitalOne
- Deutsche Telekom AG
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Security and compliance claims
- GDPR
- SSO
As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.
Categories and use cases
Alternatives to Bloomreach
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
Klaviyo: Email Marketing & SMSAI marketing and customer service automation for email marketing, SMS, and WhatsApp to grow faster.
FrankieAI RecommendationsIncrease your store's conversion rate by 20% and increase 27% in sales with visual recommendations
Athos CommerceTransforming ecommerce with advanced search and personalization.
Luigi's BoxAI-powered e-commerce search and product discovery suite.
Athos CommerceTransforming ecommerce through innovative technology
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websitebloomreach.com (opens in a new tab)
- Customer listbloomreach.com (opens in a new tab)
- Security and compliance pagedocumentation.bloomreach.com (opens in a new tab)
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