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jobs/onlinejobs.ph

Customer Service Agent (eCommerce, Apparel)

company
OnlineJobs.PH
location
Customer, Nakuru, Kenya (remote)
work mode
remote
posted
10 Jun

Deadline

  • JUNE 12 (FRIDAY) 11AM (MANILA TIME)
  • Are you ready to take your Customer Services skills to the next level? Join our sportswear brand Comma Football, where you will be an integral part of a close-knit team from around the world.
  • **Role**

Overview

  • We are looking for passionate, motivated and quick-thinking customer service agents to deliver the best possible experience for our customers.
  • This role is a fully remote role.
  • This is a short-term role (2-3 months) with an opportunity to extend.
  • Who Are We?
  • At Comma Football, we pride ourselves on making the best jerseys on the planet.
  • We started back in 2016 as a design studio, and in late 2022 we d ---------- to turn our love for football into real-life products that people can wear and enjoy for life.
  • As such, we have an extremely lean and close-knit team running the business - by joining us, you aren’t joining a company where you do your job and never interact with anyone. You’re joining a team.
  • Where Do You Fit?
  • More often than not, the only time a customer gets to interact with Comma Football is through our customer service.
  • Thus it is essential that the customer receives fast and compassionate responses to their concerns, so that their experience is exceptional.
  • As a rapidly growing company, we have had to bring on more amazing customer service agents to communicate with our customers.
  • **Responsibilities**
  • Answering, assigning and escalating support tickets using Zendesk
  • Communicating with our shipping partner using their own platform, as well as Google Sheets
  • Changing orders on Shopify
  • Shipping and editing orders from our shipping partner platform
  • **Results**
  • All support tickets are resolved within 5 days of receiving
  • Daily tasks are successfully and reliably completed with minimal preventable errors
  • Always available during work hours
  • **Requirements**
  • Minimum 2 years of customer service experience
  • Strong understanding of spoken and written English
  • Excellent communication skills
  • Proficient in Excel and data entry
  • Good internet connection and reliable computer with the ability to video conference via Zoom
  • Flexibility to work within the appropriate time zones
  • Happy to take on ad-hoc tasks as required
  • A love for football (soccer) is a huge plus!
  • **Job Details**
  • Location: Work from Home
  • Hours: 8 hours per day, Monday - Friday
  • Pay Rate: $5.5 USD per hour
  • Short-Term: This is a short-term contract with an expectation to last 2-3 months + an option to extend.
  • WHAT NOW?
  • If you are ready to join a vibrant and exciting team of football fanatics, we encourage you to apply.
  • To express your interest, complete the work test found at this link ( ---------- ) and email it to us.
  • Those successful during the initial phase of recruitment will then participate in an interview.
  • See you inside!

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