EXPERIENCED E-commerce Support
- company
- OnlineJobs.PH
- location
- Commerce, MI, United States
- posted
- 18 Jul
- We are a growing US men’s clothing brand looking for a serious, highly experienced professional for a stable, long-term home. No robots allowed. We need an A-player who doesn't just copy-paste replies, but actively works to turn complaints into upsells and aggressively lower our refund and chargeback rates. If you want a permanent place to grow, this is it.
- **What You’ll Do**
- Save Sales & Upsell: Turn return requests into exchanges/upsells using discounts and offers to keep refund/chargeback rates low.
- Human-Centric Support: Provide warm, empathetic email /chat support (zero robotic templates).
- Supplier & Logistics Management: Resolve lost shipments and coordinate calmly with our China suppliers.
- Stay Organized: Double-check supplier invoices and manage tracking spreadsheets.
- **Requirements**
- 3+ years of e-commerce customer support experience.
- Flawless English (written & spoken).
- Proven ability to sell/retain customers under pressure.
- Experience communicating with China suppliers is a major plus.
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