Customer Support Specialist (Non-Voice, E-commerce)

• We're looking for an exceptional Customer Support Specialist to become a key member of a fast-growing e-commerce company.
• This is not a temporary support position. We're looking for someone who wants to build a long-term career, take ownership, and eventually grow into a leadership role overseeing our Customer

Experience team

• If you're simply looking for another customer support job, this probably isn't the right fit.
• If you enjoy learning products inside and out, solving problems, improving processes, and becoming someone your team can rely on, we'd love to meet you.
• What You'll Do
• Respond to customer inquiries via email and helpdesk (no phone calls)
• Resolve order, shipping, and subscription issues
• Work closely with internal tea ---------- mbers through Slack
• Keep internal documentation and trackers up to date
• Learn our products thoroughly so customers receive thoughtful, accurate support
• Continuously look for ways to improve customer experience and internal processes
• Schedule
• Full-time (40 hours/week)
• Monday-Friday
• 9:00 AM-5:00 PM Central Time
• **Requirements**
• Must Have
• Excellent written English
• Professional e-commerce customer support experience
• Experience with Shopify
• Experience with Google Workspace
• Experience using a helpdesk platform (Richpanel, Gorgias, or similar)
• Strong critical thinking and problem-solving skills
• Able to learn new software and products quickly
• Positive attitude with a high level of ownership
• Nice to Have
• Leadership or mentoring experience
• Subscription e-commerce experience
• ClickUp experience
• Stay AI experience
• **Compensation**
• $5-$8 USD/hour depending on experience
• Exceptional candidates may be offered higher compensation
• 13th-month pay
• Paid holidays
• Long-term, stable position
• Clear opportunity for growth into leadership
• Before You Apply
• We personally review every application.
• We care much more about thoughtful, authentic responses than polished or AI-generated ones. Please answer exactly as requested below.
• Applications that don't follow the instructions won't move forward.
• Application Instructions
• **Use This Exact Subject Line**
• Future CX Leader - [Your First Name]
• Then answer the following.
• In 20 words or fewer, why are you interested in this role?
• How many years of e-commerce customer support experience do you have? (number only)
• Which of these tools have you used professionally? (list only those you've used)
• Shopify / Gorgias / Richpanel / ClickUp / Google Workspace / Stay AI
• What is your expected hourly rate for a full-time role?
• When can you start working? (Immediately / 1 week / 2–4 weeks / later)
• Do you have a stable full-time work setup?
• reliable laptop/desktop (yes/no)
• stable internet and power (yes/no)
• backup internet and power options (yes/no)
• Are you comfortable using time tracking and/or screen monitoring tools if required? (yes/no)
• (Written – max 150–180 words)
• Customer says: “I’ve email ed twice and no one has helped me. I regret buying from your company.”
• Write the exact email response you would send.
• Please keep your entire application concise. We value clear communication.