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BIK

Agentic AI CRM for ecommerce brands that combines WhatsApp and Instagram marketing campaigns, AI helpdesk, product recommendations and customer data in one platform.

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  • Freemium

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

BIK is an agentic AI CRM for ecommerce brands, bringing WhatsApp and Instagram campaigns, an AI helpdesk, product recommendations and customer data into one platform. It ships over 100 pre-built AI commerce agents across retention, acquisition and support, or you define your own with a goal, success criteria and instructions. AI product recommendations integrate with Shopify. No pricing is published; the site only offers a demo booking.

Why it stands out

Bundles marketing campaigns, an AI helpdesk and a customer data platform under one agent library of 100+ pre-built commerce agents.

What BIK does

ecommerceguide editorial
  • Over 100 pre-built AI commerce agents, plus an Agent Studio
  • AI Reply, AI Classify and AI Translator for helpdesk tickets
  • AI product recommendations integrated with Shopify catalogue data
  • WhatsApp and Instagram campaigns, journeys and AI drip messaging
  • Open API platform with webhooks and REST API blocks
  • Includes agentic CDP, order management, gamification and analytics modules
  • Pricing not published; access starts with a booked demo

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. DTC beauty brand running its store on Shopify

    Moving retention messaging into WhatsApp and Instagram journeys alongside campaign sends

    Intended outcomeBIK runs the campaigns and drip journeys, with AI product recommendations pulled from the Shopify catalogue inside chat

  2. Fashion brand handling customer questions in several languages

    Instagram DMs and helpdesk tickets arriving in languages the support team does not read

    Intended outcomeAI Translator renders tickets in real time, AI Classify reads intent and routes them, and AI Reply drafts responses

  3. Ecommerce team with internal systems outside the CRM

    Needing order and customer events to move between BIK and other applications

    Intended outcomeBIK's open API, webhooks and REST API blocks connect those applications, with the agentic CDP holding customer data

Who it suits

ecommerceguide editorial

Best for

You run a Shopify store and want marketing campaigns, an AI helpdesk, customer data and prebuilt AI agents from one vendor via a sales-led rollout.

Probably not for

You need published self-serve pricing or a free tier, or run on a platform other than Shopify, where only Gorgias or Tidio document wider platform support.

Business size
Any stageThe site states it serves next-generation DTC brands through to established enterprises and sells through booked demos rather than published tiers.

BIK pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium

Often used alongside

ecommerceguide editorial

What the vendor and reviewers say

From the vendor

Customers named by BIK

  • Atmosphere Studio
  • Conscious Chemist
  • Fuaark

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Security and compliance claims

  • SOC 2
  • ISO 27001
  • GDPR

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Alternatives to BIK

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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