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BIK

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Marketing automation platform designed for eCommerce businesses.

freemium· from $0/mo· for mid-market

BIK handles conversational commerce on WhatsApp and Instagram for Shopify merchants, combining AI replies, product recommendations inside chat threads, and support automation. The platform ties messaging to a customer data layer, letting marketing teams run segmented campaigns, popups, and gamified capture flows from one console. Real-time chat translation extends coverage to cross-border buyers. Built for DTC brands and growth marketers who treat messaging channels as primary revenue surfaces rather than support afterthoughts.

> pick this if

Pick this if you're a Shopify DTC brand treating WhatsApp and Instagram as primary revenue channels and want conversational commerce, capture, and a lightweight CDP under one vendor.

> look elsewhere if

Look elsewhere if you're on BigCommerce, Salesforce Commerce Cloud, or a headless stack, or if your messaging needs are support-led (ticketing, SLAs, agent workforce management) rather than marketing-led.

> BIK is used by

  • Atmosphere Studio
  • Conscious Chemist
  • Fuaark

> BIK is built for

  • platform-agnostic

> what it does for ecommerce

  • Run WhatsApp and Instagram commerce flows with AI-assisted replies
  • Translate live chat conversations in real time across markets
  • Recommend Shopify products inside messaging threads via AI
  • Build automation journeys using a visual flow builder
  • Unify customer data for segmentation and campaign targeting

> how you'd use it

  • DTC beauty brand on Shopify, $5M–$20M GMV, 3–8 person growth team
    Shifting abandoned-cart and post-purchase flows off email-only into WhatsApp, with AI product recs inside chat threads and a CDP layer for segmentation
    → Higher recovery rates on carts via WhatsApp open rates (70%+ vs email), plus incremental revenue from in-thread product discovery
  • Cross-border fashion brand selling into GCC and SEA, $10M–$40M GMV, 5+ marketers and 4+ CX agents
    Handling Instagram DMs and WhatsApp inquiries across Arabic, English, and Bahasa with real-time translation, routing qualified intent to human agents
    → Support coverage across languages without hiring native-speaker agents in each market; deflection on repetitive queries
  • Shopify-native food or supplements brand, $1M–$5M GMV, 1–2 marketers
    Replacing a stack of Klaviyo popups, a basic chatbot, and manual WhatsApp broadcasts with a single console for capture, flows, and conversational campaigns
    → Consolidated tooling spend and a working WhatsApp revenue channel without engineering lift

> BIK use cases

> BIK key features

  • AI Product Recommendation integrating with Shopify
  • Customer Data Platform
  • Real-time chat translation
  • Gamification & Popup
  • Analytics Dashboard
  • Flow Builder
  • Instagram AI and WhatsApp AI capabilities

> compliance & trust

  • SOC 2
  • ISO 27001
  • GDPR

> alternatives to BIK in our index

by shared use-case

> BIK pairs well with